TB18DC connectivity problems
I have a DELL TB18DC docking station connected to my DELL laptop and everything seems to be working fine except for my USB connected mouse which is currently failing to work as it should. Problem is that it lags ... just like if it loses its connection for a split second which is very annoying.
Currently I have tried reinstalling all the related drivers and also updated the drivers, connected a different mouse (both of the mice are working fine when connected to my laptop itself). The problem still persists. I don't seem to get any answers from DELL and therefor I am trying to find them here.
How do I fix the problem?
windows-10 usb drivers mouse dell-precision
edited Oct 19 '18 at 13:20
jww
4,1912474144
asked Oct 19 '18 at 12:25
lucasdm303lucasdm303
164
|
show 2 more comments
I have a DELL TB18DC docking station connected to my DELL laptop and everything seems to be working fine except for my USB connected mouse which is currently failing to work as it should. Problem is that it lags ... just like if it loses its connection for a split second which is very annoying.
Currently I have tried reinstalling all the related drivers and also updated the drivers, connected a different mouse (both of the mice are working fine when connected to my laptop itself). The problem still persists. I don't seem to get any answers from DELL and therefor I am trying to find them here.
How do I fix the problem?
windows-10 usb drivers mouse dell-precision
edited Oct 19 '18 at 13:20
jww
4,1912474144
asked Oct 19 '18 at 12:25
lucasdm303lucasdm303
164
I have the same dock on my Precision 3520. Do you have Dell SupportAssist installed? And if so, has it identified any updates to install?
– spikey_richie
Oct 19 '18 at 12:56
No, I have not. I am working with a company laptop and we have been adviced not to install any software that is not approved by our IT department. Also apparantly DELL is not willing to give us support because our laptops are not running the orginal windows (10 enterprise) copy anymore. We are running a copy of windows 10 enterprise with user profile control etc.
– lucasdm303
Oct 19 '18 at 12:59
OK, then via the Dell support page there's a web-based system scan you can run which doesn't depend on SupportAssist being installed. Using that, does it suggest any updates?
– spikey_richie
Oct 19 '18 at 13:00
The issue persists after updating
– lucasdm303
Oct 19 '18 at 13:02
Have you tried one of the other USB ports on the dock?
– spikey_richie
Oct 19 '18 at 13:36
|
show 2 more comments
I have a DELL TB18DC docking station connected to my DELL laptop and everything seems to be working fine except for my USB connected mouse which is currently failing to work as it should. Problem is that it lags ... just like if it loses its connection for a split second which is very annoying.
Currently I have tried reinstalling all the related drivers and also updated the drivers, connected a different mouse (both of the mice are working fine when connected to my laptop itself). The problem still persists. I don't seem to get any answers from DELL and therefor I am trying to find them here.
How do I fix the problem?
windows-10 usb drivers mouse dell-precision
edited Oct 19 '18 at 13:20
jww
4,1912474144
asked Oct 19 '18 at 12:25
lucasdm303lucasdm303
164
I have a DELL TB18DC docking station connected to my DELL laptop and everything seems to be working fine except for my USB connected mouse which is currently failing to work as it should. Problem is that it lags ... just like if it loses its connection for a split second which is very annoying.
Currently I have tried reinstalling all the related drivers and also updated the drivers, connected a different mouse (both of the mice are working fine when connected to my laptop itself). The problem still persists. I don't seem to get any answers from DELL and therefor I am trying to find them here.
How do I fix the problem?
windows-10 usb drivers mouse dell-precision
windows-10 usb drivers mouse dell-precision
edited Oct 19 '18 at 13:20
jww
4,1912474144
asked Oct 19 '18 at 12:25
lucasdm303lucasdm303
164
edited Oct 19 '18 at 13:20
jww
4,1912474144
asked Oct 19 '18 at 12:25
lucasdm303lucasdm303
164
edited Oct 19 '18 at 13:20
jww
4,1912474144
edited Oct 19 '18 at 13:20
jww
4,1912474144
edited Oct 19 '18 at 13:20
jww
4,1912474144
4,1912474144
asked Oct 19 '18 at 12:25
lucasdm303lucasdm303
164
asked Oct 19 '18 at 12:25
lucasdm303lucasdm303
164
asked Oct 19 '18 at 12:25
lucasdm303lucasdm303
164
164
I have the same dock on my Precision 3520. Do you have Dell SupportAssist installed? And if so, has it identified any updates to install?
– spikey_richie
Oct 19 '18 at 12:56
No, I have not. I am working with a company laptop and we have been adviced not to install any software that is not approved by our IT department. Also apparantly DELL is not willing to give us support because our laptops are not running the orginal windows (10 enterprise) copy anymore. We are running a copy of windows 10 enterprise with user profile control etc.
– lucasdm303
Oct 19 '18 at 12:59
OK, then via the Dell support page there's a web-based system scan you can run which doesn't depend on SupportAssist being installed. Using that, does it suggest any updates?
– spikey_richie
Oct 19 '18 at 13:00
The issue persists after updating
– lucasdm303
Oct 19 '18 at 13:02
Have you tried one of the other USB ports on the dock?
– spikey_richie
Oct 19 '18 at 13:36
|
show 2 more comments
I have the same dock on my Precision 3520. Do you have Dell SupportAssist installed? And if so, has it identified any updates to install?
– spikey_richie
Oct 19 '18 at 12:56
No, I have not. I am working with a company laptop and we have been adviced not to install any software that is not approved by our IT department. Also apparantly DELL is not willing to give us support because our laptops are not running the orginal windows (10 enterprise) copy anymore. We are running a copy of windows 10 enterprise with user profile control etc.
– lucasdm303
Oct 19 '18 at 12:59
OK, then via the Dell support page there's a web-based system scan you can run which doesn't depend on SupportAssist being installed. Using that, does it suggest any updates?
– spikey_richie
Oct 19 '18 at 13:00
The issue persists after updating
– lucasdm303
Oct 19 '18 at 13:02
Have you tried one of the other USB ports on the dock?
– spikey_richie
Oct 19 '18 at 13:36
I have the same dock on my Precision 3520. Do you have Dell SupportAssist installed? And if so, has it identified any updates to install?
– spikey_richie
Oct 19 '18 at 12:56
I have the same dock on my Precision 3520. Do you have Dell SupportAssist installed? And if so, has it identified any updates to install?
– spikey_richie
Oct 19 '18 at 12:56
No, I have not. I am working with a company laptop and we have been adviced not to install any software that is not approved by our IT department. Also apparantly DELL is not willing to give us support because our laptops are not running the orginal windows (10 enterprise) copy anymore. We are running a copy of windows 10 enterprise with user profile control etc.
– lucasdm303
Oct 19 '18 at 12:59
No, I have not. I am working with a company laptop and we have been adviced not to install any software that is not approved by our IT department. Also apparantly DELL is not willing to give us support because our laptops are not running the orginal windows (10 enterprise) copy anymore. We are running a copy of windows 10 enterprise with user profile control etc.
– lucasdm303
Oct 19 '18 at 12:59
OK, then via the Dell support page there's a web-based system scan you can run which doesn't depend on SupportAssist being installed. Using that, does it suggest any updates?
– spikey_richie
Oct 19 '18 at 13:00
OK, then via the Dell support page there's a web-based system scan you can run which doesn't depend on SupportAssist being installed. Using that, does it suggest any updates?
– spikey_richie
Oct 19 '18 at 13:00
The issue persists after updating
– lucasdm303
Oct 19 '18 at 13:02
The issue persists after updating
– lucasdm303
Oct 19 '18 at 13:02
Have you tried one of the other USB ports on the dock?
– spikey_richie
Oct 19 '18 at 13:36
Have you tried one of the other USB ports on the dock?
– spikey_richie
Oct 19 '18 at 13:36
|
show 2 more comments
2 Answers
2
active
oldest
votes
SOLUTION ----->
In BIOS:
Under System ConfigurationUSB Powershare
Disable USB Powershare.
Under PerformanceC-States Control
Disable C-States
EDIT:
STOPPED CHARGING AND FUNCTIONING COMPLETELY
DO NOT BUY THESE THINGS
answered Nov 6 '18 at 5:59
lucasdm303lucasdm303
164
add a comment |
Updating the firmware of the dock helped my issues partially.
Here's a thread on how to do it.
https://www.dell.com/community/Precision-Mobile-Workstations/TB18DC-Driver-Update-Not-Easy-to-Find-so-here-it-is/m-p/6210686#M884
Although, I don't like this dock, mainly because of the constant fan noise.
answered 2 days ago
olee22olee22
39645
add a comment |
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2 Answers
2
active
oldest
votes
2 Answers
2
active
oldest
votes
active
oldest
votes
active
oldest
votes
SOLUTION ----->
In BIOS:
Under System ConfigurationUSB Powershare
Disable USB Powershare.
Under PerformanceC-States Control
Disable C-States
EDIT:
STOPPED CHARGING AND FUNCTIONING COMPLETELY
DO NOT BUY THESE THINGS
answered Nov 6 '18 at 5:59
lucasdm303lucasdm303
164
add a comment |
SOLUTION ----->
In BIOS:
Under System ConfigurationUSB Powershare
Disable USB Powershare.
Under PerformanceC-States Control
Disable C-States
EDIT:
STOPPED CHARGING AND FUNCTIONING COMPLETELY
DO NOT BUY THESE THINGS
answered Nov 6 '18 at 5:59
lucasdm303lucasdm303
164
add a comment |
SOLUTION ----->
In BIOS:
Under System ConfigurationUSB Powershare
Disable USB Powershare.
Under PerformanceC-States Control
Disable C-States
EDIT:
STOPPED CHARGING AND FUNCTIONING COMPLETELY
DO NOT BUY THESE THINGS
answered Nov 6 '18 at 5:59
lucasdm303lucasdm303
164
SOLUTION ----->
In BIOS:
Under System ConfigurationUSB Powershare
Disable USB Powershare.
Under PerformanceC-States Control
Disable C-States
EDIT:
STOPPED CHARGING AND FUNCTIONING COMPLETELY
DO NOT BUY THESE THINGS
answered Nov 6 '18 at 5:59
lucasdm303lucasdm303
164
edited Nov 28 '18 at 5:47
answered Nov 6 '18 at 5:59
lucasdm303lucasdm303
164
answered Nov 6 '18 at 5:59
lucasdm303lucasdm303
164
answered Nov 6 '18 at 5:59
lucasdm303lucasdm303
164
164
add a comment |
add a comment |
Updating the firmware of the dock helped my issues partially.
Here's a thread on how to do it.
https://www.dell.com/community/Precision-Mobile-Workstations/TB18DC-Driver-Update-Not-Easy-to-Find-so-here-it-is/m-p/6210686#M884
Although, I don't like this dock, mainly because of the constant fan noise.
answered 2 days ago
olee22olee22
39645
add a comment |
Updating the firmware of the dock helped my issues partially.
Here's a thread on how to do it.
https://www.dell.com/community/Precision-Mobile-Workstations/TB18DC-Driver-Update-Not-Easy-to-Find-so-here-it-is/m-p/6210686#M884
Although, I don't like this dock, mainly because of the constant fan noise.
answered 2 days ago
olee22olee22
39645
add a comment |
Updating the firmware of the dock helped my issues partially.
Here's a thread on how to do it.
https://www.dell.com/community/Precision-Mobile-Workstations/TB18DC-Driver-Update-Not-Easy-to-Find-so-here-it-is/m-p/6210686#M884
Although, I don't like this dock, mainly because of the constant fan noise.
answered 2 days ago
olee22olee22
39645
Updating the firmware of the dock helped my issues partially.
Here's a thread on how to do it.
https://www.dell.com/community/Precision-Mobile-Workstations/TB18DC-Driver-Update-Not-Easy-to-Find-so-here-it-is/m-p/6210686#M884
Although, I don't like this dock, mainly because of the constant fan noise.
answered 2 days ago
olee22olee22
39645
answered 2 days ago
olee22olee22
39645
answered 2 days ago
olee22olee22
39645
answered 2 days ago
olee22olee22
39645
39645
add a comment |
add a comment |
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I have the same dock on my Precision 3520. Do you have Dell SupportAssist installed? And if so, has it identified any updates to install?
– spikey_richie
Oct 19 '18 at 12:56
No, I have not. I am working with a company laptop and we have been adviced not to install any software that is not approved by our IT department. Also apparantly DELL is not willing to give us support because our laptops are not running the orginal windows (10 enterprise) copy anymore. We are running a copy of windows 10 enterprise with user profile control etc.
– lucasdm303
Oct 19 '18 at 12:59
OK, then via the Dell support page there's a web-based system scan you can run which doesn't depend on SupportAssist being installed. Using that, does it suggest any updates?
– spikey_richie
Oct 19 '18 at 13:00
The issue persists after updating
– lucasdm303
Oct 19 '18 at 13:02
Have you tried one of the other USB ports on the dock?
– spikey_richie
Oct 19 '18 at 13:36