Ubuntu 18.04.1 LTS issue with Dell Thunderbolt 3 Dock after update












18















I have been using Ubuntu 18.04.1 LTS on a Dell Precision 5510 laptop with a Dell Thunderbolt 3 Dock, model TB16, for over two months with no issues. The system is regularly updated with the latest updates.



January 29th 2019, a notification for a new update appeared :




  • Several unused kernel files to be deleted

  • (update for Oracle's Virtual Box, seems very irrelevant)


I proceeded to install. However after rebooting, reaching the login screen and entering my password, I only had black screens and a completely unresponsive system.



After several reboots and attempts to diagnose the problem, only when I rebooted the system with the Dell Thunderbolt 3 Dock unplugged that the system successfully booted and displayed the desktop, menu bar...etc. Even then, when I re-plugged the dock, the system became unresponsive with a black screen.



I am currently looking into restoring the pre-update kernel using GRUB.



I'm interested to know if anyone, with a relatively similar setup, is experiencing this issue. Any other insights or ideas that could help are welcome.



Update :



Another report on this issue found (2 posts by the same author), it seems to affect only Dell docks but it is probably not restricted to Dell machines:



https://answers.launchpad.net/ubuntu/+question/678174



After most recent kernel update (4.15.0-44-generic) my tablet freezes whenever plugged into docking station



For now the issue has been resolved by restoring 4.15.0-43-generic using GRUB. I am holding from updating Ubuntu until the bug gets fixed.










share|improve this question

























  • See askubuntu.com/questions/1113743/…

    – Kristopher Ives
    Jan 29 at 9:41











  • I have the same problem with a Lenovo T460s and a LENOVO® ThinkPad® Ultra Dock 90W. So the problem is neither Dell specific nor depends on the Thunderbolt dock, but seems to be a more general one. I had to downgrade to Kernel 14.15.0.43 as Kernel 14.15.0.44 seems to be buggy.

    – hantaho
    Jan 29 at 14:00











  • Same problem for me (ThinkPad X1 Carbon 5th + Dock Thunderbolt 3) Seems to work again after a downgrade to kernel 4.15.0-43

    – Covich
    Jan 30 at 9:21








  • 3





    Same problem here with XPS13 + dock and 2 monitors

    – Edson Medina
    Jan 30 at 12:23






  • 2





    Possible duplicate of After most recent kernel update (4.15.0-44-generic) my tablet freezes whenever plugged into docking station

    – Moshe Katz
    10 hours ago
















18















I have been using Ubuntu 18.04.1 LTS on a Dell Precision 5510 laptop with a Dell Thunderbolt 3 Dock, model TB16, for over two months with no issues. The system is regularly updated with the latest updates.



January 29th 2019, a notification for a new update appeared :




  • Several unused kernel files to be deleted

  • (update for Oracle's Virtual Box, seems very irrelevant)


I proceeded to install. However after rebooting, reaching the login screen and entering my password, I only had black screens and a completely unresponsive system.



After several reboots and attempts to diagnose the problem, only when I rebooted the system with the Dell Thunderbolt 3 Dock unplugged that the system successfully booted and displayed the desktop, menu bar...etc. Even then, when I re-plugged the dock, the system became unresponsive with a black screen.



I am currently looking into restoring the pre-update kernel using GRUB.



I'm interested to know if anyone, with a relatively similar setup, is experiencing this issue. Any other insights or ideas that could help are welcome.



Update :



Another report on this issue found (2 posts by the same author), it seems to affect only Dell docks but it is probably not restricted to Dell machines:



https://answers.launchpad.net/ubuntu/+question/678174



After most recent kernel update (4.15.0-44-generic) my tablet freezes whenever plugged into docking station



For now the issue has been resolved by restoring 4.15.0-43-generic using GRUB. I am holding from updating Ubuntu until the bug gets fixed.










share|improve this question

























  • See askubuntu.com/questions/1113743/…

    – Kristopher Ives
    Jan 29 at 9:41











  • I have the same problem with a Lenovo T460s and a LENOVO® ThinkPad® Ultra Dock 90W. So the problem is neither Dell specific nor depends on the Thunderbolt dock, but seems to be a more general one. I had to downgrade to Kernel 14.15.0.43 as Kernel 14.15.0.44 seems to be buggy.

    – hantaho
    Jan 29 at 14:00











  • Same problem for me (ThinkPad X1 Carbon 5th + Dock Thunderbolt 3) Seems to work again after a downgrade to kernel 4.15.0-43

    – Covich
    Jan 30 at 9:21








  • 3





    Same problem here with XPS13 + dock and 2 monitors

    – Edson Medina
    Jan 30 at 12:23






  • 2





    Possible duplicate of After most recent kernel update (4.15.0-44-generic) my tablet freezes whenever plugged into docking station

    – Moshe Katz
    10 hours ago














18












18








18


11






I have been using Ubuntu 18.04.1 LTS on a Dell Precision 5510 laptop with a Dell Thunderbolt 3 Dock, model TB16, for over two months with no issues. The system is regularly updated with the latest updates.



January 29th 2019, a notification for a new update appeared :




  • Several unused kernel files to be deleted

  • (update for Oracle's Virtual Box, seems very irrelevant)


I proceeded to install. However after rebooting, reaching the login screen and entering my password, I only had black screens and a completely unresponsive system.



After several reboots and attempts to diagnose the problem, only when I rebooted the system with the Dell Thunderbolt 3 Dock unplugged that the system successfully booted and displayed the desktop, menu bar...etc. Even then, when I re-plugged the dock, the system became unresponsive with a black screen.



I am currently looking into restoring the pre-update kernel using GRUB.



I'm interested to know if anyone, with a relatively similar setup, is experiencing this issue. Any other insights or ideas that could help are welcome.



Update :



Another report on this issue found (2 posts by the same author), it seems to affect only Dell docks but it is probably not restricted to Dell machines:



https://answers.launchpad.net/ubuntu/+question/678174



After most recent kernel update (4.15.0-44-generic) my tablet freezes whenever plugged into docking station



For now the issue has been resolved by restoring 4.15.0-43-generic using GRUB. I am holding from updating Ubuntu until the bug gets fixed.










share|improve this question
















I have been using Ubuntu 18.04.1 LTS on a Dell Precision 5510 laptop with a Dell Thunderbolt 3 Dock, model TB16, for over two months with no issues. The system is regularly updated with the latest updates.



January 29th 2019, a notification for a new update appeared :




  • Several unused kernel files to be deleted

  • (update for Oracle's Virtual Box, seems very irrelevant)


I proceeded to install. However after rebooting, reaching the login screen and entering my password, I only had black screens and a completely unresponsive system.



After several reboots and attempts to diagnose the problem, only when I rebooted the system with the Dell Thunderbolt 3 Dock unplugged that the system successfully booted and displayed the desktop, menu bar...etc. Even then, when I re-plugged the dock, the system became unresponsive with a black screen.



I am currently looking into restoring the pre-update kernel using GRUB.



I'm interested to know if anyone, with a relatively similar setup, is experiencing this issue. Any other insights or ideas that could help are welcome.



Update :



Another report on this issue found (2 posts by the same author), it seems to affect only Dell docks but it is probably not restricted to Dell machines:



https://answers.launchpad.net/ubuntu/+question/678174



After most recent kernel update (4.15.0-44-generic) my tablet freezes whenever plugged into docking station



For now the issue has been resolved by restoring 4.15.0-43-generic using GRUB. I am holding from updating Ubuntu until the bug gets fixed.







18.04 updates dock thunderbolt






share|improve this question















share|improve this question













share|improve this question




share|improve this question








edited Jan 29 at 12:34







Berkaoui

















asked Jan 29 at 9:34









BerkaouiBerkaoui

915




915













  • See askubuntu.com/questions/1113743/…

    – Kristopher Ives
    Jan 29 at 9:41











  • I have the same problem with a Lenovo T460s and a LENOVO® ThinkPad® Ultra Dock 90W. So the problem is neither Dell specific nor depends on the Thunderbolt dock, but seems to be a more general one. I had to downgrade to Kernel 14.15.0.43 as Kernel 14.15.0.44 seems to be buggy.

    – hantaho
    Jan 29 at 14:00











  • Same problem for me (ThinkPad X1 Carbon 5th + Dock Thunderbolt 3) Seems to work again after a downgrade to kernel 4.15.0-43

    – Covich
    Jan 30 at 9:21








  • 3





    Same problem here with XPS13 + dock and 2 monitors

    – Edson Medina
    Jan 30 at 12:23






  • 2





    Possible duplicate of After most recent kernel update (4.15.0-44-generic) my tablet freezes whenever plugged into docking station

    – Moshe Katz
    10 hours ago



















  • See askubuntu.com/questions/1113743/…

    – Kristopher Ives
    Jan 29 at 9:41











  • I have the same problem with a Lenovo T460s and a LENOVO® ThinkPad® Ultra Dock 90W. So the problem is neither Dell specific nor depends on the Thunderbolt dock, but seems to be a more general one. I had to downgrade to Kernel 14.15.0.43 as Kernel 14.15.0.44 seems to be buggy.

    – hantaho
    Jan 29 at 14:00











  • Same problem for me (ThinkPad X1 Carbon 5th + Dock Thunderbolt 3) Seems to work again after a downgrade to kernel 4.15.0-43

    – Covich
    Jan 30 at 9:21








  • 3





    Same problem here with XPS13 + dock and 2 monitors

    – Edson Medina
    Jan 30 at 12:23






  • 2





    Possible duplicate of After most recent kernel update (4.15.0-44-generic) my tablet freezes whenever plugged into docking station

    – Moshe Katz
    10 hours ago

















See askubuntu.com/questions/1113743/…

– Kristopher Ives
Jan 29 at 9:41





See askubuntu.com/questions/1113743/…

– Kristopher Ives
Jan 29 at 9:41













I have the same problem with a Lenovo T460s and a LENOVO® ThinkPad® Ultra Dock 90W. So the problem is neither Dell specific nor depends on the Thunderbolt dock, but seems to be a more general one. I had to downgrade to Kernel 14.15.0.43 as Kernel 14.15.0.44 seems to be buggy.

– hantaho
Jan 29 at 14:00





I have the same problem with a Lenovo T460s and a LENOVO® ThinkPad® Ultra Dock 90W. So the problem is neither Dell specific nor depends on the Thunderbolt dock, but seems to be a more general one. I had to downgrade to Kernel 14.15.0.43 as Kernel 14.15.0.44 seems to be buggy.

– hantaho
Jan 29 at 14:00













Same problem for me (ThinkPad X1 Carbon 5th + Dock Thunderbolt 3) Seems to work again after a downgrade to kernel 4.15.0-43

– Covich
Jan 30 at 9:21







Same problem for me (ThinkPad X1 Carbon 5th + Dock Thunderbolt 3) Seems to work again after a downgrade to kernel 4.15.0-43

– Covich
Jan 30 at 9:21






3




3





Same problem here with XPS13 + dock and 2 monitors

– Edson Medina
Jan 30 at 12:23





Same problem here with XPS13 + dock and 2 monitors

– Edson Medina
Jan 30 at 12:23




2




2





Possible duplicate of After most recent kernel update (4.15.0-44-generic) my tablet freezes whenever plugged into docking station

– Moshe Katz
10 hours ago





Possible duplicate of After most recent kernel update (4.15.0-44-generic) my tablet freezes whenever plugged into docking station

– Moshe Katz
10 hours ago










3 Answers
3






active

oldest

votes


















9














I am posting to confirm I had this same issue after a kernel update yesterday.



Same symptoms, wouldn't boot with the dock plugged in. Plugging the dock in after laptop boots standalone caused the laptop screen to go black and everything lock up.



Tried with everything disconnected from the dock except power (as I thought the laptop was having issues going to the dual monitors).



Had to roll back from linux-image-4.15.0-44-generic (4.15.0-44.47) to linux-image-4.15.0-43-generic (4.15.0-43.46) and the Dell dock + monitor is working for me now.



Solution



Press ESC on boot (UEFI) or Left Shift if BIOS, then select advanced boot options. I went to older kernel (-43). Confirmed issue wasn't occurring for me on -43, so removed -44.



sudo apt-get purge linux-image-4.15.0-44-generic





share|improve this answer


























  • I had to add -f to the purge command due to "not empty" errors. Thanks.

    – isherwood
    Jan 30 at 19:55



















5














Upgrading kernel to 4.15.0-45 (available today on Ubuntu repositories) solved if for me! At last!






share|improve this answer
























  • I can confirm that updating the kernel solved the problem. First, do uname -a to verify that you have 4.15.0-44. Then, do sudo apt-get dist-upgrade to update. After rebooting, I was able to use my dock as before.

    – L42
    Feb 7 at 13:58



















2














sudo apt remove linux-image-4.15.0-44-generic linux-headers-4.15.0-44-generic


This helped me.
Ubuntu 18.04.
Dell XPS 9570 + thunderbolt tb16






share|improve this answer



















  • 3





    You probably don't want to remove the currently active kernel, though. Reboot into -43 first.

    – isherwood
    Jan 30 at 19:58










protected by Community Jan 30 at 9:50



Thank you for your interest in this question.
Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site (the association bonus does not count).



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3 Answers
3






active

oldest

votes








3 Answers
3






active

oldest

votes









active

oldest

votes






active

oldest

votes









9














I am posting to confirm I had this same issue after a kernel update yesterday.



Same symptoms, wouldn't boot with the dock plugged in. Plugging the dock in after laptop boots standalone caused the laptop screen to go black and everything lock up.



Tried with everything disconnected from the dock except power (as I thought the laptop was having issues going to the dual monitors).



Had to roll back from linux-image-4.15.0-44-generic (4.15.0-44.47) to linux-image-4.15.0-43-generic (4.15.0-43.46) and the Dell dock + monitor is working for me now.



Solution



Press ESC on boot (UEFI) or Left Shift if BIOS, then select advanced boot options. I went to older kernel (-43). Confirmed issue wasn't occurring for me on -43, so removed -44.



sudo apt-get purge linux-image-4.15.0-44-generic





share|improve this answer


























  • I had to add -f to the purge command due to "not empty" errors. Thanks.

    – isherwood
    Jan 30 at 19:55
















9














I am posting to confirm I had this same issue after a kernel update yesterday.



Same symptoms, wouldn't boot with the dock plugged in. Plugging the dock in after laptop boots standalone caused the laptop screen to go black and everything lock up.



Tried with everything disconnected from the dock except power (as I thought the laptop was having issues going to the dual monitors).



Had to roll back from linux-image-4.15.0-44-generic (4.15.0-44.47) to linux-image-4.15.0-43-generic (4.15.0-43.46) and the Dell dock + monitor is working for me now.



Solution



Press ESC on boot (UEFI) or Left Shift if BIOS, then select advanced boot options. I went to older kernel (-43). Confirmed issue wasn't occurring for me on -43, so removed -44.



sudo apt-get purge linux-image-4.15.0-44-generic





share|improve this answer


























  • I had to add -f to the purge command due to "not empty" errors. Thanks.

    – isherwood
    Jan 30 at 19:55














9












9








9







I am posting to confirm I had this same issue after a kernel update yesterday.



Same symptoms, wouldn't boot with the dock plugged in. Plugging the dock in after laptop boots standalone caused the laptop screen to go black and everything lock up.



Tried with everything disconnected from the dock except power (as I thought the laptop was having issues going to the dual monitors).



Had to roll back from linux-image-4.15.0-44-generic (4.15.0-44.47) to linux-image-4.15.0-43-generic (4.15.0-43.46) and the Dell dock + monitor is working for me now.



Solution



Press ESC on boot (UEFI) or Left Shift if BIOS, then select advanced boot options. I went to older kernel (-43). Confirmed issue wasn't occurring for me on -43, so removed -44.



sudo apt-get purge linux-image-4.15.0-44-generic





share|improve this answer















I am posting to confirm I had this same issue after a kernel update yesterday.



Same symptoms, wouldn't boot with the dock plugged in. Plugging the dock in after laptop boots standalone caused the laptop screen to go black and everything lock up.



Tried with everything disconnected from the dock except power (as I thought the laptop was having issues going to the dual monitors).



Had to roll back from linux-image-4.15.0-44-generic (4.15.0-44.47) to linux-image-4.15.0-43-generic (4.15.0-43.46) and the Dell dock + monitor is working for me now.



Solution



Press ESC on boot (UEFI) or Left Shift if BIOS, then select advanced boot options. I went to older kernel (-43). Confirmed issue wasn't occurring for me on -43, so removed -44.



sudo apt-get purge linux-image-4.15.0-44-generic






share|improve this answer














share|improve this answer



share|improve this answer








edited Jan 30 at 21:06









isherwood

858




858










answered Jan 29 at 22:51









BenBen

911




911













  • I had to add -f to the purge command due to "not empty" errors. Thanks.

    – isherwood
    Jan 30 at 19:55



















  • I had to add -f to the purge command due to "not empty" errors. Thanks.

    – isherwood
    Jan 30 at 19:55

















I had to add -f to the purge command due to "not empty" errors. Thanks.

– isherwood
Jan 30 at 19:55





I had to add -f to the purge command due to "not empty" errors. Thanks.

– isherwood
Jan 30 at 19:55













5














Upgrading kernel to 4.15.0-45 (available today on Ubuntu repositories) solved if for me! At last!






share|improve this answer
























  • I can confirm that updating the kernel solved the problem. First, do uname -a to verify that you have 4.15.0-44. Then, do sudo apt-get dist-upgrade to update. After rebooting, I was able to use my dock as before.

    – L42
    Feb 7 at 13:58
















5














Upgrading kernel to 4.15.0-45 (available today on Ubuntu repositories) solved if for me! At last!






share|improve this answer
























  • I can confirm that updating the kernel solved the problem. First, do uname -a to verify that you have 4.15.0-44. Then, do sudo apt-get dist-upgrade to update. After rebooting, I was able to use my dock as before.

    – L42
    Feb 7 at 13:58














5












5








5







Upgrading kernel to 4.15.0-45 (available today on Ubuntu repositories) solved if for me! At last!






share|improve this answer













Upgrading kernel to 4.15.0-45 (available today on Ubuntu repositories) solved if for me! At last!







share|improve this answer












share|improve this answer



share|improve this answer










answered Feb 1 at 8:10









Benjamin BarroisBenjamin Barrois

22415




22415













  • I can confirm that updating the kernel solved the problem. First, do uname -a to verify that you have 4.15.0-44. Then, do sudo apt-get dist-upgrade to update. After rebooting, I was able to use my dock as before.

    – L42
    Feb 7 at 13:58



















  • I can confirm that updating the kernel solved the problem. First, do uname -a to verify that you have 4.15.0-44. Then, do sudo apt-get dist-upgrade to update. After rebooting, I was able to use my dock as before.

    – L42
    Feb 7 at 13:58

















I can confirm that updating the kernel solved the problem. First, do uname -a to verify that you have 4.15.0-44. Then, do sudo apt-get dist-upgrade to update. After rebooting, I was able to use my dock as before.

– L42
Feb 7 at 13:58





I can confirm that updating the kernel solved the problem. First, do uname -a to verify that you have 4.15.0-44. Then, do sudo apt-get dist-upgrade to update. After rebooting, I was able to use my dock as before.

– L42
Feb 7 at 13:58











2














sudo apt remove linux-image-4.15.0-44-generic linux-headers-4.15.0-44-generic


This helped me.
Ubuntu 18.04.
Dell XPS 9570 + thunderbolt tb16






share|improve this answer



















  • 3





    You probably don't want to remove the currently active kernel, though. Reboot into -43 first.

    – isherwood
    Jan 30 at 19:58
















2














sudo apt remove linux-image-4.15.0-44-generic linux-headers-4.15.0-44-generic


This helped me.
Ubuntu 18.04.
Dell XPS 9570 + thunderbolt tb16






share|improve this answer



















  • 3





    You probably don't want to remove the currently active kernel, though. Reboot into -43 first.

    – isherwood
    Jan 30 at 19:58














2












2








2







sudo apt remove linux-image-4.15.0-44-generic linux-headers-4.15.0-44-generic


This helped me.
Ubuntu 18.04.
Dell XPS 9570 + thunderbolt tb16






share|improve this answer













sudo apt remove linux-image-4.15.0-44-generic linux-headers-4.15.0-44-generic


This helped me.
Ubuntu 18.04.
Dell XPS 9570 + thunderbolt tb16







share|improve this answer












share|improve this answer



share|improve this answer










answered Jan 30 at 7:41









user7224206user7224206

211




211








  • 3





    You probably don't want to remove the currently active kernel, though. Reboot into -43 first.

    – isherwood
    Jan 30 at 19:58














  • 3





    You probably don't want to remove the currently active kernel, though. Reboot into -43 first.

    – isherwood
    Jan 30 at 19:58








3




3





You probably don't want to remove the currently active kernel, though. Reboot into -43 first.

– isherwood
Jan 30 at 19:58





You probably don't want to remove the currently active kernel, though. Reboot into -43 first.

– isherwood
Jan 30 at 19:58





protected by Community Jan 30 at 9:50



Thank you for your interest in this question.
Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site (the association bonus does not count).



Would you like to answer one of these unanswered questions instead?



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