I just get a black screen remoting (RDP) into Windows 8 box












14















When I remote into my Windows 8 desktop with Windows 7 it works fine but when try with Windows 8 I get an empty screen after it connects. Keyboard commands work despite the screen being black; I can open Explorer etc. using them and they persist when I reconnect with Windows 7.



Any ideas on what is wrong?










share|improve this question























  • Have you fully patched both computers including option updates? (RDP version 8.0 has come out several weeks ago on Windows 7 and maybe also on 8).

    – harrymc
    Jan 10 '13 at 15:06











  • In addition to @harrymc's suggestion, take a look at the source Win8 RDP settings. Also, are the source (Win7 and Win8) hosts on the same LAN as the target Win8, and the NIC and Comms port speeds verified OK? Lastly, try different NIC ports for the source hosts on your switch.

    – Lizz
    Jan 11 '13 at 6:35













  • Does changing the Windows 8 theme have any effect? On the Experience tab for Remote Desktop Connection, what happens if you connect choosing Modem (28.8 Kbps) and deselect Bitmap Caching?

    – user314104
    Jul 30 '13 at 1:13
















14















When I remote into my Windows 8 desktop with Windows 7 it works fine but when try with Windows 8 I get an empty screen after it connects. Keyboard commands work despite the screen being black; I can open Explorer etc. using them and they persist when I reconnect with Windows 7.



Any ideas on what is wrong?










share|improve this question























  • Have you fully patched both computers including option updates? (RDP version 8.0 has come out several weeks ago on Windows 7 and maybe also on 8).

    – harrymc
    Jan 10 '13 at 15:06











  • In addition to @harrymc's suggestion, take a look at the source Win8 RDP settings. Also, are the source (Win7 and Win8) hosts on the same LAN as the target Win8, and the NIC and Comms port speeds verified OK? Lastly, try different NIC ports for the source hosts on your switch.

    – Lizz
    Jan 11 '13 at 6:35













  • Does changing the Windows 8 theme have any effect? On the Experience tab for Remote Desktop Connection, what happens if you connect choosing Modem (28.8 Kbps) and deselect Bitmap Caching?

    – user314104
    Jul 30 '13 at 1:13














14












14








14


1






When I remote into my Windows 8 desktop with Windows 7 it works fine but when try with Windows 8 I get an empty screen after it connects. Keyboard commands work despite the screen being black; I can open Explorer etc. using them and they persist when I reconnect with Windows 7.



Any ideas on what is wrong?










share|improve this question














When I remote into my Windows 8 desktop with Windows 7 it works fine but when try with Windows 8 I get an empty screen after it connects. Keyboard commands work despite the screen being black; I can open Explorer etc. using them and they persist when I reconnect with Windows 7.



Any ideas on what is wrong?







windows-8 remote-desktop






share|improve this question













share|improve this question











share|improve this question




share|improve this question










asked Dec 24 '12 at 18:50









MichaelMichael

2031315




2031315













  • Have you fully patched both computers including option updates? (RDP version 8.0 has come out several weeks ago on Windows 7 and maybe also on 8).

    – harrymc
    Jan 10 '13 at 15:06











  • In addition to @harrymc's suggestion, take a look at the source Win8 RDP settings. Also, are the source (Win7 and Win8) hosts on the same LAN as the target Win8, and the NIC and Comms port speeds verified OK? Lastly, try different NIC ports for the source hosts on your switch.

    – Lizz
    Jan 11 '13 at 6:35













  • Does changing the Windows 8 theme have any effect? On the Experience tab for Remote Desktop Connection, what happens if you connect choosing Modem (28.8 Kbps) and deselect Bitmap Caching?

    – user314104
    Jul 30 '13 at 1:13



















  • Have you fully patched both computers including option updates? (RDP version 8.0 has come out several weeks ago on Windows 7 and maybe also on 8).

    – harrymc
    Jan 10 '13 at 15:06











  • In addition to @harrymc's suggestion, take a look at the source Win8 RDP settings. Also, are the source (Win7 and Win8) hosts on the same LAN as the target Win8, and the NIC and Comms port speeds verified OK? Lastly, try different NIC ports for the source hosts on your switch.

    – Lizz
    Jan 11 '13 at 6:35













  • Does changing the Windows 8 theme have any effect? On the Experience tab for Remote Desktop Connection, what happens if you connect choosing Modem (28.8 Kbps) and deselect Bitmap Caching?

    – user314104
    Jul 30 '13 at 1:13

















Have you fully patched both computers including option updates? (RDP version 8.0 has come out several weeks ago on Windows 7 and maybe also on 8).

– harrymc
Jan 10 '13 at 15:06





Have you fully patched both computers including option updates? (RDP version 8.0 has come out several weeks ago on Windows 7 and maybe also on 8).

– harrymc
Jan 10 '13 at 15:06













In addition to @harrymc's suggestion, take a look at the source Win8 RDP settings. Also, are the source (Win7 and Win8) hosts on the same LAN as the target Win8, and the NIC and Comms port speeds verified OK? Lastly, try different NIC ports for the source hosts on your switch.

– Lizz
Jan 11 '13 at 6:35







In addition to @harrymc's suggestion, take a look at the source Win8 RDP settings. Also, are the source (Win7 and Win8) hosts on the same LAN as the target Win8, and the NIC and Comms port speeds verified OK? Lastly, try different NIC ports for the source hosts on your switch.

– Lizz
Jan 11 '13 at 6:35















Does changing the Windows 8 theme have any effect? On the Experience tab for Remote Desktop Connection, what happens if you connect choosing Modem (28.8 Kbps) and deselect Bitmap Caching?

– user314104
Jul 30 '13 at 1:13





Does changing the Windows 8 theme have any effect? On the Experience tab for Remote Desktop Connection, what happens if you connect choosing Modem (28.8 Kbps) and deselect Bitmap Caching?

– user314104
Jul 30 '13 at 1:13










3 Answers
3






active

oldest

votes


















6














This Technet thread suggests:




  1. Type Ctrl + Alt + End

  2. Then cancel

  3. Then exiting and reconnecting


You could also try disabling bitmap caching using this KB article.






share|improve this answer


























  • Ctrl+Alt+End worked for me, it brought up the Options where I could start the Task Manager and then could tab to other windows. I found out that I had left Firefox in fullscreen mode, and it was not refreshing, causing the black screen.

    – user1113270
    Aug 20 '15 at 15:33



















4














Open the Local Group Policy Editor on the machine you are running the Remote Desktop client.



Under Computer Configuration>Administrative Templates>Windows Components>Remote Desktop Services?Remote Desktop Connection Client



Enable the setting called Turn Off UDP On Client



Now I'm able to connect without issue... somehow UDP isn't making it through and this change fixes the problem!



Should anyone wish to change the setting from registry rather than through group policy, here's the place to do that:



HKEY_LOCAL_MACHINESOFTWAREPoliciesMicrosoftWindows NTTerminal ServicesClient



Createset fClientDisableUDP (REG_DWORD) to 1.



PS> Set-ItemProperty -Path 'HKLM:SOFTWAREPoliciesMicrosoftWindows NTTerminal ServicesClient' -Name fClientDisableUDP -Value 1





share|improve this answer

































    0














    I spent hours diagnosing this issue, "Turn Off UDP On Client" works around it for me also.



    Turns out our office Draytek 2820 has a UDP flood DoS attack trigger which was set to 300 packets / second. Upping to 1000 packets per second resolves this for me.






    share|improve this answer
























    • Yes it does. "Any idea what is wrong?" Yes. My router UDP flood attack was false triggering. Exactly the same symptoms and that fixed it. This answers the question.

      – Andrew Edwards
      Jul 13 '14 at 12:21













    Your Answer








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    3 Answers
    3






    active

    oldest

    votes








    3 Answers
    3






    active

    oldest

    votes









    active

    oldest

    votes






    active

    oldest

    votes









    6














    This Technet thread suggests:




    1. Type Ctrl + Alt + End

    2. Then cancel

    3. Then exiting and reconnecting


    You could also try disabling bitmap caching using this KB article.






    share|improve this answer


























    • Ctrl+Alt+End worked for me, it brought up the Options where I could start the Task Manager and then could tab to other windows. I found out that I had left Firefox in fullscreen mode, and it was not refreshing, causing the black screen.

      – user1113270
      Aug 20 '15 at 15:33
















    6














    This Technet thread suggests:




    1. Type Ctrl + Alt + End

    2. Then cancel

    3. Then exiting and reconnecting


    You could also try disabling bitmap caching using this KB article.






    share|improve this answer


























    • Ctrl+Alt+End worked for me, it brought up the Options where I could start the Task Manager and then could tab to other windows. I found out that I had left Firefox in fullscreen mode, and it was not refreshing, causing the black screen.

      – user1113270
      Aug 20 '15 at 15:33














    6












    6








    6







    This Technet thread suggests:




    1. Type Ctrl + Alt + End

    2. Then cancel

    3. Then exiting and reconnecting


    You could also try disabling bitmap caching using this KB article.






    share|improve this answer















    This Technet thread suggests:




    1. Type Ctrl + Alt + End

    2. Then cancel

    3. Then exiting and reconnecting


    You could also try disabling bitmap caching using this KB article.







    share|improve this answer














    share|improve this answer



    share|improve this answer








    edited Jun 17 '15 at 12:28









    Jeroen

    89951743




    89951743










    answered Jan 12 '13 at 15:59









    K.AK.A

    5,41221132




    5,41221132













    • Ctrl+Alt+End worked for me, it brought up the Options where I could start the Task Manager and then could tab to other windows. I found out that I had left Firefox in fullscreen mode, and it was not refreshing, causing the black screen.

      – user1113270
      Aug 20 '15 at 15:33



















    • Ctrl+Alt+End worked for me, it brought up the Options where I could start the Task Manager and then could tab to other windows. I found out that I had left Firefox in fullscreen mode, and it was not refreshing, causing the black screen.

      – user1113270
      Aug 20 '15 at 15:33

















    Ctrl+Alt+End worked for me, it brought up the Options where I could start the Task Manager and then could tab to other windows. I found out that I had left Firefox in fullscreen mode, and it was not refreshing, causing the black screen.

    – user1113270
    Aug 20 '15 at 15:33





    Ctrl+Alt+End worked for me, it brought up the Options where I could start the Task Manager and then could tab to other windows. I found out that I had left Firefox in fullscreen mode, and it was not refreshing, causing the black screen.

    – user1113270
    Aug 20 '15 at 15:33













    4














    Open the Local Group Policy Editor on the machine you are running the Remote Desktop client.



    Under Computer Configuration>Administrative Templates>Windows Components>Remote Desktop Services?Remote Desktop Connection Client



    Enable the setting called Turn Off UDP On Client



    Now I'm able to connect without issue... somehow UDP isn't making it through and this change fixes the problem!



    Should anyone wish to change the setting from registry rather than through group policy, here's the place to do that:



    HKEY_LOCAL_MACHINESOFTWAREPoliciesMicrosoftWindows NTTerminal ServicesClient



    Createset fClientDisableUDP (REG_DWORD) to 1.



    PS> Set-ItemProperty -Path 'HKLM:SOFTWAREPoliciesMicrosoftWindows NTTerminal ServicesClient' -Name fClientDisableUDP -Value 1





    share|improve this answer






























      4














      Open the Local Group Policy Editor on the machine you are running the Remote Desktop client.



      Under Computer Configuration>Administrative Templates>Windows Components>Remote Desktop Services?Remote Desktop Connection Client



      Enable the setting called Turn Off UDP On Client



      Now I'm able to connect without issue... somehow UDP isn't making it through and this change fixes the problem!



      Should anyone wish to change the setting from registry rather than through group policy, here's the place to do that:



      HKEY_LOCAL_MACHINESOFTWAREPoliciesMicrosoftWindows NTTerminal ServicesClient



      Createset fClientDisableUDP (REG_DWORD) to 1.



      PS> Set-ItemProperty -Path 'HKLM:SOFTWAREPoliciesMicrosoftWindows NTTerminal ServicesClient' -Name fClientDisableUDP -Value 1





      share|improve this answer




























        4












        4








        4







        Open the Local Group Policy Editor on the machine you are running the Remote Desktop client.



        Under Computer Configuration>Administrative Templates>Windows Components>Remote Desktop Services?Remote Desktop Connection Client



        Enable the setting called Turn Off UDP On Client



        Now I'm able to connect without issue... somehow UDP isn't making it through and this change fixes the problem!



        Should anyone wish to change the setting from registry rather than through group policy, here's the place to do that:



        HKEY_LOCAL_MACHINESOFTWAREPoliciesMicrosoftWindows NTTerminal ServicesClient



        Createset fClientDisableUDP (REG_DWORD) to 1.



        PS> Set-ItemProperty -Path 'HKLM:SOFTWAREPoliciesMicrosoftWindows NTTerminal ServicesClient' -Name fClientDisableUDP -Value 1





        share|improve this answer















        Open the Local Group Policy Editor on the machine you are running the Remote Desktop client.



        Under Computer Configuration>Administrative Templates>Windows Components>Remote Desktop Services?Remote Desktop Connection Client



        Enable the setting called Turn Off UDP On Client



        Now I'm able to connect without issue... somehow UDP isn't making it through and this change fixes the problem!



        Should anyone wish to change the setting from registry rather than through group policy, here's the place to do that:



        HKEY_LOCAL_MACHINESOFTWAREPoliciesMicrosoftWindows NTTerminal ServicesClient



        Createset fClientDisableUDP (REG_DWORD) to 1.



        PS> Set-ItemProperty -Path 'HKLM:SOFTWAREPoliciesMicrosoftWindows NTTerminal ServicesClient' -Name fClientDisableUDP -Value 1






        share|improve this answer














        share|improve this answer



        share|improve this answer








        edited Feb 9 at 0:18









        Ƭᴇcʜιᴇ007

        99.8k14158221




        99.8k14158221










        answered Jan 15 '14 at 14:01









        MichaelMichael

        2031315




        2031315























            0














            I spent hours diagnosing this issue, "Turn Off UDP On Client" works around it for me also.



            Turns out our office Draytek 2820 has a UDP flood DoS attack trigger which was set to 300 packets / second. Upping to 1000 packets per second resolves this for me.






            share|improve this answer
























            • Yes it does. "Any idea what is wrong?" Yes. My router UDP flood attack was false triggering. Exactly the same symptoms and that fixed it. This answers the question.

              – Andrew Edwards
              Jul 13 '14 at 12:21


















            0














            I spent hours diagnosing this issue, "Turn Off UDP On Client" works around it for me also.



            Turns out our office Draytek 2820 has a UDP flood DoS attack trigger which was set to 300 packets / second. Upping to 1000 packets per second resolves this for me.






            share|improve this answer
























            • Yes it does. "Any idea what is wrong?" Yes. My router UDP flood attack was false triggering. Exactly the same symptoms and that fixed it. This answers the question.

              – Andrew Edwards
              Jul 13 '14 at 12:21
















            0












            0








            0







            I spent hours diagnosing this issue, "Turn Off UDP On Client" works around it for me also.



            Turns out our office Draytek 2820 has a UDP flood DoS attack trigger which was set to 300 packets / second. Upping to 1000 packets per second resolves this for me.






            share|improve this answer













            I spent hours diagnosing this issue, "Turn Off UDP On Client" works around it for me also.



            Turns out our office Draytek 2820 has a UDP flood DoS attack trigger which was set to 300 packets / second. Upping to 1000 packets per second resolves this for me.







            share|improve this answer












            share|improve this answer



            share|improve this answer










            answered Jul 10 '14 at 20:22









            Andrew EdwardsAndrew Edwards

            1




            1













            • Yes it does. "Any idea what is wrong?" Yes. My router UDP flood attack was false triggering. Exactly the same symptoms and that fixed it. This answers the question.

              – Andrew Edwards
              Jul 13 '14 at 12:21





















            • Yes it does. "Any idea what is wrong?" Yes. My router UDP flood attack was false triggering. Exactly the same symptoms and that fixed it. This answers the question.

              – Andrew Edwards
              Jul 13 '14 at 12:21



















            Yes it does. "Any idea what is wrong?" Yes. My router UDP flood attack was false triggering. Exactly the same symptoms and that fixed it. This answers the question.

            – Andrew Edwards
            Jul 13 '14 at 12:21







            Yes it does. "Any idea what is wrong?" Yes. My router UDP flood attack was false triggering. Exactly the same symptoms and that fixed it. This answers the question.

            – Andrew Edwards
            Jul 13 '14 at 12:21




















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