Is Screenshot Time-tracking Common?












8















I am a freelance developer. When I work on projects for a client I tend to bill to the half-hour, which has been fine. Additionally, I do my best to track each type of thing "research", "coding", "lunch", "break", etc so the client can see an itemized version of my hourly. This seems to bring them some comfort.



Recently, I've had a few clients approach me but ask that I use screenshotting and/or keylogging on my home computer (which is also my work computer). Naturally, this makes me uncomfortable. The client thinks I am lazy. To me,




  1. the risk of exposing another clients work via (2) - software becomes unpatched leaving a giant hole in my system or a screenshot of a chat with another client

  2. security implications of installing nanny-software that is effectively a RAT

  3. the direct implication the client does not trust me


really bother me.



Bringing up my portfolio of satisfied clients (who do not use tracking) does not seem persuasive. If you do not trust me, why would you take the time to hire me? I am not desperate for work.



I have been in the industry a number of years at this point. I have delivered a lot of software on time and on budget. I know when hours are "deserved" vs "I overshot this, I guess I'll give them some hours for free".



Is this type of requirement common? Should I just suck it up because it's work? It makes me very uncomfortable. It signals to me a "sweat shop" mentality driven by micromanaging metrics rather than getting good software at an agreed upon price. Do people request a video feed of their mechanic fixing their car? Do they request an itemized hourly report of the mechanic they paid a ton of money for? It seems like this problem is unique to software.










share|improve this question







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  • Are these government, government contractors, or otherwise regulated clients? I know the US Government has the right to show up at any contractor's place of work at any time to audit timecards: a friend who worked from home had an auditor show up at his house for an inspection. He had to show the current open entry corresponded to the engineering work he was doing on his screen. This extends to non-government work done by contractors (due to calculation of overhead).

    – user71659
    35 mins ago













  • Good Question, and a dilemma faced by alot of freelancer nowadays!

    – Ali Nouman
    21 mins ago
















8















I am a freelance developer. When I work on projects for a client I tend to bill to the half-hour, which has been fine. Additionally, I do my best to track each type of thing "research", "coding", "lunch", "break", etc so the client can see an itemized version of my hourly. This seems to bring them some comfort.



Recently, I've had a few clients approach me but ask that I use screenshotting and/or keylogging on my home computer (which is also my work computer). Naturally, this makes me uncomfortable. The client thinks I am lazy. To me,




  1. the risk of exposing another clients work via (2) - software becomes unpatched leaving a giant hole in my system or a screenshot of a chat with another client

  2. security implications of installing nanny-software that is effectively a RAT

  3. the direct implication the client does not trust me


really bother me.



Bringing up my portfolio of satisfied clients (who do not use tracking) does not seem persuasive. If you do not trust me, why would you take the time to hire me? I am not desperate for work.



I have been in the industry a number of years at this point. I have delivered a lot of software on time and on budget. I know when hours are "deserved" vs "I overshot this, I guess I'll give them some hours for free".



Is this type of requirement common? Should I just suck it up because it's work? It makes me very uncomfortable. It signals to me a "sweat shop" mentality driven by micromanaging metrics rather than getting good software at an agreed upon price. Do people request a video feed of their mechanic fixing their car? Do they request an itemized hourly report of the mechanic they paid a ton of money for? It seems like this problem is unique to software.










share|improve this question







New contributor




CL40 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.





















  • Are these government, government contractors, or otherwise regulated clients? I know the US Government has the right to show up at any contractor's place of work at any time to audit timecards: a friend who worked from home had an auditor show up at his house for an inspection. He had to show the current open entry corresponded to the engineering work he was doing on his screen. This extends to non-government work done by contractors (due to calculation of overhead).

    – user71659
    35 mins ago













  • Good Question, and a dilemma faced by alot of freelancer nowadays!

    – Ali Nouman
    21 mins ago














8












8








8








I am a freelance developer. When I work on projects for a client I tend to bill to the half-hour, which has been fine. Additionally, I do my best to track each type of thing "research", "coding", "lunch", "break", etc so the client can see an itemized version of my hourly. This seems to bring them some comfort.



Recently, I've had a few clients approach me but ask that I use screenshotting and/or keylogging on my home computer (which is also my work computer). Naturally, this makes me uncomfortable. The client thinks I am lazy. To me,




  1. the risk of exposing another clients work via (2) - software becomes unpatched leaving a giant hole in my system or a screenshot of a chat with another client

  2. security implications of installing nanny-software that is effectively a RAT

  3. the direct implication the client does not trust me


really bother me.



Bringing up my portfolio of satisfied clients (who do not use tracking) does not seem persuasive. If you do not trust me, why would you take the time to hire me? I am not desperate for work.



I have been in the industry a number of years at this point. I have delivered a lot of software on time and on budget. I know when hours are "deserved" vs "I overshot this, I guess I'll give them some hours for free".



Is this type of requirement common? Should I just suck it up because it's work? It makes me very uncomfortable. It signals to me a "sweat shop" mentality driven by micromanaging metrics rather than getting good software at an agreed upon price. Do people request a video feed of their mechanic fixing their car? Do they request an itemized hourly report of the mechanic they paid a ton of money for? It seems like this problem is unique to software.










share|improve this question







New contributor




CL40 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.












I am a freelance developer. When I work on projects for a client I tend to bill to the half-hour, which has been fine. Additionally, I do my best to track each type of thing "research", "coding", "lunch", "break", etc so the client can see an itemized version of my hourly. This seems to bring them some comfort.



Recently, I've had a few clients approach me but ask that I use screenshotting and/or keylogging on my home computer (which is also my work computer). Naturally, this makes me uncomfortable. The client thinks I am lazy. To me,




  1. the risk of exposing another clients work via (2) - software becomes unpatched leaving a giant hole in my system or a screenshot of a chat with another client

  2. security implications of installing nanny-software that is effectively a RAT

  3. the direct implication the client does not trust me


really bother me.



Bringing up my portfolio of satisfied clients (who do not use tracking) does not seem persuasive. If you do not trust me, why would you take the time to hire me? I am not desperate for work.



I have been in the industry a number of years at this point. I have delivered a lot of software on time and on budget. I know when hours are "deserved" vs "I overshot this, I guess I'll give them some hours for free".



Is this type of requirement common? Should I just suck it up because it's work? It makes me very uncomfortable. It signals to me a "sweat shop" mentality driven by micromanaging metrics rather than getting good software at an agreed upon price. Do people request a video feed of their mechanic fixing their car? Do they request an itemized hourly report of the mechanic they paid a ton of money for? It seems like this problem is unique to software.







software-industry freelancing






share|improve this question







New contributor




CL40 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.











share|improve this question







New contributor




CL40 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.









share|improve this question




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asked 3 hours ago









CL40CL40

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1462




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New contributor





CL40 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.






CL40 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.













  • Are these government, government contractors, or otherwise regulated clients? I know the US Government has the right to show up at any contractor's place of work at any time to audit timecards: a friend who worked from home had an auditor show up at his house for an inspection. He had to show the current open entry corresponded to the engineering work he was doing on his screen. This extends to non-government work done by contractors (due to calculation of overhead).

    – user71659
    35 mins ago













  • Good Question, and a dilemma faced by alot of freelancer nowadays!

    – Ali Nouman
    21 mins ago



















  • Are these government, government contractors, or otherwise regulated clients? I know the US Government has the right to show up at any contractor's place of work at any time to audit timecards: a friend who worked from home had an auditor show up at his house for an inspection. He had to show the current open entry corresponded to the engineering work he was doing on his screen. This extends to non-government work done by contractors (due to calculation of overhead).

    – user71659
    35 mins ago













  • Good Question, and a dilemma faced by alot of freelancer nowadays!

    – Ali Nouman
    21 mins ago

















Are these government, government contractors, or otherwise regulated clients? I know the US Government has the right to show up at any contractor's place of work at any time to audit timecards: a friend who worked from home had an auditor show up at his house for an inspection. He had to show the current open entry corresponded to the engineering work he was doing on his screen. This extends to non-government work done by contractors (due to calculation of overhead).

– user71659
35 mins ago







Are these government, government contractors, or otherwise regulated clients? I know the US Government has the right to show up at any contractor's place of work at any time to audit timecards: a friend who worked from home had an auditor show up at his house for an inspection. He had to show the current open entry corresponded to the engineering work he was doing on his screen. This extends to non-government work done by contractors (due to calculation of overhead).

– user71659
35 mins ago















Good Question, and a dilemma faced by alot of freelancer nowadays!

– Ali Nouman
21 mins ago





Good Question, and a dilemma faced by alot of freelancer nowadays!

– Ali Nouman
21 mins ago










3 Answers
3






active

oldest

votes


















25















Is this type of requirement common?




No it isn't. It's also a security issue and a sign of a problematic client. Unless you're desperate for the work I'd just refuse.



The major advantage of freelancing is that you pick your clients, your times and your conditions (these should always be clearly defined and agreed at the outset). If you allow a client to impinge on these you lose part of your advantage and your future negotiating status is lessened.






share|improve this answer


























  • Agreed. This is uncommon and unusual. I would not take on a client that had this as a requirement.

    – joeqwerty
    2 hours ago






  • 2





    I agree and would even go stronger. They are already signaling that they are going to dispute OP's labor charges. Even if OP is desperate, it is still better to be idle than work for nothing.

    – emory
    1 hour ago



















6















the risk of exposing another clients work via (2) - software becomes unpatched leaving a giant hole in my system or a screenshot of a chat with another client




This is why I will not use screen-logging software, and I do not know of a single free-lancer who will allow it on their computer.



You likely signed NDAs with your clients. Installing this software likely breaks the NDA



How to (possibly) salvage this situation - Explain The above reason to them, and suggest other ways to build trust with them. Something like




I can't install software like that because you could inadvertently see what I'm working on for other clients. That's a violation of their trust (and possible NDA), so I can't really budge on that. I have several references XYZ if you're worried about work ethic.







share|improve this answer































    5














    DO NOT LET ANYBODY SPY ON YOUR PROPERTY AND WORK!!



    If you work on the clients premises, using their property and licenses then they have every right to keylog and screencapture.



    But that's not the case!



    I'm afraid you gave them ideas with your too detailed, itemized timesheets.



    Why would you even do that?



    You give an estimate and once you draw up a contract you name a more accurate amount of time and price.



    Once milestones are reached or the job is finished you invoice and bill your tasks / time.



    If it's very different to your estimate you better talked about whatever caused the price hike when it occurred and they better agreed to it.



    If they insist, thank them for considering to work with you but respectfully decline out of security concerns.



    Let me reiterate:



    DO NOT LET ANYBODY SPY ON YOUR PROPERTY AND WORK!!






    share|improve this answer
























    • with your too detailed itemized timesheets. It would appear I still have a lot to learn.

      – CL40
      3 hours ago













    • Yeah, I would recommend categorizing your work only at a high level (i.e. research/planning, meetings, front-end, back-end, deployment, etc.) with a total per-category, and rounded to the hour. It's up to you how precisely you track your time internally, but sharing that detail treats your client like your manager and invites them to assume that authority.

      – HonoredMule
      50 mins ago













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    3 Answers
    3






    active

    oldest

    votes








    3 Answers
    3






    active

    oldest

    votes









    active

    oldest

    votes






    active

    oldest

    votes









    25















    Is this type of requirement common?




    No it isn't. It's also a security issue and a sign of a problematic client. Unless you're desperate for the work I'd just refuse.



    The major advantage of freelancing is that you pick your clients, your times and your conditions (these should always be clearly defined and agreed at the outset). If you allow a client to impinge on these you lose part of your advantage and your future negotiating status is lessened.






    share|improve this answer


























    • Agreed. This is uncommon and unusual. I would not take on a client that had this as a requirement.

      – joeqwerty
      2 hours ago






    • 2





      I agree and would even go stronger. They are already signaling that they are going to dispute OP's labor charges. Even if OP is desperate, it is still better to be idle than work for nothing.

      – emory
      1 hour ago
















    25















    Is this type of requirement common?




    No it isn't. It's also a security issue and a sign of a problematic client. Unless you're desperate for the work I'd just refuse.



    The major advantage of freelancing is that you pick your clients, your times and your conditions (these should always be clearly defined and agreed at the outset). If you allow a client to impinge on these you lose part of your advantage and your future negotiating status is lessened.






    share|improve this answer


























    • Agreed. This is uncommon and unusual. I would not take on a client that had this as a requirement.

      – joeqwerty
      2 hours ago






    • 2





      I agree and would even go stronger. They are already signaling that they are going to dispute OP's labor charges. Even if OP is desperate, it is still better to be idle than work for nothing.

      – emory
      1 hour ago














    25












    25








    25








    Is this type of requirement common?




    No it isn't. It's also a security issue and a sign of a problematic client. Unless you're desperate for the work I'd just refuse.



    The major advantage of freelancing is that you pick your clients, your times and your conditions (these should always be clearly defined and agreed at the outset). If you allow a client to impinge on these you lose part of your advantage and your future negotiating status is lessened.






    share|improve this answer
















    Is this type of requirement common?




    No it isn't. It's also a security issue and a sign of a problematic client. Unless you're desperate for the work I'd just refuse.



    The major advantage of freelancing is that you pick your clients, your times and your conditions (these should always be clearly defined and agreed at the outset). If you allow a client to impinge on these you lose part of your advantage and your future negotiating status is lessened.







    share|improve this answer














    share|improve this answer



    share|improve this answer








    edited 3 hours ago

























    answered 3 hours ago









    KilisiKilisi

    119k67262457




    119k67262457













    • Agreed. This is uncommon and unusual. I would not take on a client that had this as a requirement.

      – joeqwerty
      2 hours ago






    • 2





      I agree and would even go stronger. They are already signaling that they are going to dispute OP's labor charges. Even if OP is desperate, it is still better to be idle than work for nothing.

      – emory
      1 hour ago



















    • Agreed. This is uncommon and unusual. I would not take on a client that had this as a requirement.

      – joeqwerty
      2 hours ago






    • 2





      I agree and would even go stronger. They are already signaling that they are going to dispute OP's labor charges. Even if OP is desperate, it is still better to be idle than work for nothing.

      – emory
      1 hour ago

















    Agreed. This is uncommon and unusual. I would not take on a client that had this as a requirement.

    – joeqwerty
    2 hours ago





    Agreed. This is uncommon and unusual. I would not take on a client that had this as a requirement.

    – joeqwerty
    2 hours ago




    2




    2





    I agree and would even go stronger. They are already signaling that they are going to dispute OP's labor charges. Even if OP is desperate, it is still better to be idle than work for nothing.

    – emory
    1 hour ago





    I agree and would even go stronger. They are already signaling that they are going to dispute OP's labor charges. Even if OP is desperate, it is still better to be idle than work for nothing.

    – emory
    1 hour ago













    6















    the risk of exposing another clients work via (2) - software becomes unpatched leaving a giant hole in my system or a screenshot of a chat with another client




    This is why I will not use screen-logging software, and I do not know of a single free-lancer who will allow it on their computer.



    You likely signed NDAs with your clients. Installing this software likely breaks the NDA



    How to (possibly) salvage this situation - Explain The above reason to them, and suggest other ways to build trust with them. Something like




    I can't install software like that because you could inadvertently see what I'm working on for other clients. That's a violation of their trust (and possible NDA), so I can't really budge on that. I have several references XYZ if you're worried about work ethic.







    share|improve this answer




























      6















      the risk of exposing another clients work via (2) - software becomes unpatched leaving a giant hole in my system or a screenshot of a chat with another client




      This is why I will not use screen-logging software, and I do not know of a single free-lancer who will allow it on their computer.



      You likely signed NDAs with your clients. Installing this software likely breaks the NDA



      How to (possibly) salvage this situation - Explain The above reason to them, and suggest other ways to build trust with them. Something like




      I can't install software like that because you could inadvertently see what I'm working on for other clients. That's a violation of their trust (and possible NDA), so I can't really budge on that. I have several references XYZ if you're worried about work ethic.







      share|improve this answer


























        6












        6








        6








        the risk of exposing another clients work via (2) - software becomes unpatched leaving a giant hole in my system or a screenshot of a chat with another client




        This is why I will not use screen-logging software, and I do not know of a single free-lancer who will allow it on their computer.



        You likely signed NDAs with your clients. Installing this software likely breaks the NDA



        How to (possibly) salvage this situation - Explain The above reason to them, and suggest other ways to build trust with them. Something like




        I can't install software like that because you could inadvertently see what I'm working on for other clients. That's a violation of their trust (and possible NDA), so I can't really budge on that. I have several references XYZ if you're worried about work ethic.







        share|improve this answer














        the risk of exposing another clients work via (2) - software becomes unpatched leaving a giant hole in my system or a screenshot of a chat with another client




        This is why I will not use screen-logging software, and I do not know of a single free-lancer who will allow it on their computer.



        You likely signed NDAs with your clients. Installing this software likely breaks the NDA



        How to (possibly) salvage this situation - Explain The above reason to them, and suggest other ways to build trust with them. Something like




        I can't install software like that because you could inadvertently see what I'm working on for other clients. That's a violation of their trust (and possible NDA), so I can't really budge on that. I have several references XYZ if you're worried about work ethic.








        share|improve this answer












        share|improve this answer



        share|improve this answer










        answered 3 hours ago









        sevensevenssevensevens

        11k32640




        11k32640























            5














            DO NOT LET ANYBODY SPY ON YOUR PROPERTY AND WORK!!



            If you work on the clients premises, using their property and licenses then they have every right to keylog and screencapture.



            But that's not the case!



            I'm afraid you gave them ideas with your too detailed, itemized timesheets.



            Why would you even do that?



            You give an estimate and once you draw up a contract you name a more accurate amount of time and price.



            Once milestones are reached or the job is finished you invoice and bill your tasks / time.



            If it's very different to your estimate you better talked about whatever caused the price hike when it occurred and they better agreed to it.



            If they insist, thank them for considering to work with you but respectfully decline out of security concerns.



            Let me reiterate:



            DO NOT LET ANYBODY SPY ON YOUR PROPERTY AND WORK!!






            share|improve this answer
























            • with your too detailed itemized timesheets. It would appear I still have a lot to learn.

              – CL40
              3 hours ago













            • Yeah, I would recommend categorizing your work only at a high level (i.e. research/planning, meetings, front-end, back-end, deployment, etc.) with a total per-category, and rounded to the hour. It's up to you how precisely you track your time internally, but sharing that detail treats your client like your manager and invites them to assume that authority.

              – HonoredMule
              50 mins ago


















            5














            DO NOT LET ANYBODY SPY ON YOUR PROPERTY AND WORK!!



            If you work on the clients premises, using their property and licenses then they have every right to keylog and screencapture.



            But that's not the case!



            I'm afraid you gave them ideas with your too detailed, itemized timesheets.



            Why would you even do that?



            You give an estimate and once you draw up a contract you name a more accurate amount of time and price.



            Once milestones are reached or the job is finished you invoice and bill your tasks / time.



            If it's very different to your estimate you better talked about whatever caused the price hike when it occurred and they better agreed to it.



            If they insist, thank them for considering to work with you but respectfully decline out of security concerns.



            Let me reiterate:



            DO NOT LET ANYBODY SPY ON YOUR PROPERTY AND WORK!!






            share|improve this answer
























            • with your too detailed itemized timesheets. It would appear I still have a lot to learn.

              – CL40
              3 hours ago













            • Yeah, I would recommend categorizing your work only at a high level (i.e. research/planning, meetings, front-end, back-end, deployment, etc.) with a total per-category, and rounded to the hour. It's up to you how precisely you track your time internally, but sharing that detail treats your client like your manager and invites them to assume that authority.

              – HonoredMule
              50 mins ago
















            5












            5








            5







            DO NOT LET ANYBODY SPY ON YOUR PROPERTY AND WORK!!



            If you work on the clients premises, using their property and licenses then they have every right to keylog and screencapture.



            But that's not the case!



            I'm afraid you gave them ideas with your too detailed, itemized timesheets.



            Why would you even do that?



            You give an estimate and once you draw up a contract you name a more accurate amount of time and price.



            Once milestones are reached or the job is finished you invoice and bill your tasks / time.



            If it's very different to your estimate you better talked about whatever caused the price hike when it occurred and they better agreed to it.



            If they insist, thank them for considering to work with you but respectfully decline out of security concerns.



            Let me reiterate:



            DO NOT LET ANYBODY SPY ON YOUR PROPERTY AND WORK!!






            share|improve this answer













            DO NOT LET ANYBODY SPY ON YOUR PROPERTY AND WORK!!



            If you work on the clients premises, using their property and licenses then they have every right to keylog and screencapture.



            But that's not the case!



            I'm afraid you gave them ideas with your too detailed, itemized timesheets.



            Why would you even do that?



            You give an estimate and once you draw up a contract you name a more accurate amount of time and price.



            Once milestones are reached or the job is finished you invoice and bill your tasks / time.



            If it's very different to your estimate you better talked about whatever caused the price hike when it occurred and they better agreed to it.



            If they insist, thank them for considering to work with you but respectfully decline out of security concerns.



            Let me reiterate:



            DO NOT LET ANYBODY SPY ON YOUR PROPERTY AND WORK!!







            share|improve this answer












            share|improve this answer



            share|improve this answer










            answered 3 hours ago









            DigitalBlade969DigitalBlade969

            7,2151726




            7,2151726













            • with your too detailed itemized timesheets. It would appear I still have a lot to learn.

              – CL40
              3 hours ago













            • Yeah, I would recommend categorizing your work only at a high level (i.e. research/planning, meetings, front-end, back-end, deployment, etc.) with a total per-category, and rounded to the hour. It's up to you how precisely you track your time internally, but sharing that detail treats your client like your manager and invites them to assume that authority.

              – HonoredMule
              50 mins ago





















            • with your too detailed itemized timesheets. It would appear I still have a lot to learn.

              – CL40
              3 hours ago













            • Yeah, I would recommend categorizing your work only at a high level (i.e. research/planning, meetings, front-end, back-end, deployment, etc.) with a total per-category, and rounded to the hour. It's up to you how precisely you track your time internally, but sharing that detail treats your client like your manager and invites them to assume that authority.

              – HonoredMule
              50 mins ago



















            with your too detailed itemized timesheets. It would appear I still have a lot to learn.

            – CL40
            3 hours ago







            with your too detailed itemized timesheets. It would appear I still have a lot to learn.

            – CL40
            3 hours ago















            Yeah, I would recommend categorizing your work only at a high level (i.e. research/planning, meetings, front-end, back-end, deployment, etc.) with a total per-category, and rounded to the hour. It's up to you how precisely you track your time internally, but sharing that detail treats your client like your manager and invites them to assume that authority.

            – HonoredMule
            50 mins ago







            Yeah, I would recommend categorizing your work only at a high level (i.e. research/planning, meetings, front-end, back-end, deployment, etc.) with a total per-category, and rounded to the hour. It's up to you how precisely you track your time internally, but sharing that detail treats your client like your manager and invites them to assume that authority.

            – HonoredMule
            50 mins ago












            CL40 is a new contributor. Be nice, and check out our Code of Conduct.










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            CL40 is a new contributor. Be nice, and check out our Code of Conduct.













            CL40 is a new contributor. Be nice, and check out our Code of Conduct.












            CL40 is a new contributor. Be nice, and check out our Code of Conduct.
















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