Win10 black screen, impossible to boot
1
Someone from my family asked me if I can fix his laptop which can't boot.
Here is the problem :
- When I try to power on the laptop, nothing is shown on the screen (It's black all the way). It does not ventilate for a while and after a minute it ventilate the faster it can.
- I think the lap's battery is a bit strange : After being charged, the battery can't hold the lap on so sometimes it shut down.
what i've tried
- Enter in the BIOS by taping F8 (also tried F2, F3, F5, F12)
- connect the lap to a screen with HDMI / HDMI. nothing is shown on the second screen either.
- Remove the battery and test again
None of these worked. And here is some details :
- I was told that the lap was updating and was stuck at 99%, after that it was manually shut down and this is at this moment it won't power on anymore (It's obviously the cause of the problem).
- The lap is a low cost Toshiba but I don't have the reference.
If someone can advice me to do something, I would be glad to help the owner :)
thanks a lot !
windows-10 boot laptop windows-update
asked Jan 26 at 17:04
FosfenFosfen
61
add a comment |
1
Someone from my family asked me if I can fix his laptop which can't boot.
Here is the problem :
- When I try to power on the laptop, nothing is shown on the screen (It's black all the way). It does not ventilate for a while and after a minute it ventilate the faster it can.
- I think the lap's battery is a bit strange : After being charged, the battery can't hold the lap on so sometimes it shut down.
what i've tried
- Enter in the BIOS by taping F8 (also tried F2, F3, F5, F12)
- connect the lap to a screen with HDMI / HDMI. nothing is shown on the second screen either.
- Remove the battery and test again
None of these worked. And here is some details :
- I was told that the lap was updating and was stuck at 99%, after that it was manually shut down and this is at this moment it won't power on anymore (It's obviously the cause of the problem).
- The lap is a low cost Toshiba but I don't have the reference.
If someone can advice me to do something, I would be glad to help the owner :)
thanks a lot !
windows-10 boot laptop windows-update
asked Jan 26 at 17:04
FosfenFosfen
61
add a comment |
1
1
1
Someone from my family asked me if I can fix his laptop which can't boot.
Here is the problem :
- When I try to power on the laptop, nothing is shown on the screen (It's black all the way). It does not ventilate for a while and after a minute it ventilate the faster it can.
- I think the lap's battery is a bit strange : After being charged, the battery can't hold the lap on so sometimes it shut down.
what i've tried
- Enter in the BIOS by taping F8 (also tried F2, F3, F5, F12)
- connect the lap to a screen with HDMI / HDMI. nothing is shown on the second screen either.
- Remove the battery and test again
None of these worked. And here is some details :
- I was told that the lap was updating and was stuck at 99%, after that it was manually shut down and this is at this moment it won't power on anymore (It's obviously the cause of the problem).
- The lap is a low cost Toshiba but I don't have the reference.
If someone can advice me to do something, I would be glad to help the owner :)
thanks a lot !
windows-10 boot laptop windows-update
asked Jan 26 at 17:04
FosfenFosfen
61
Someone from my family asked me if I can fix his laptop which can't boot.
Here is the problem :
- When I try to power on the laptop, nothing is shown on the screen (It's black all the way). It does not ventilate for a while and after a minute it ventilate the faster it can.
- I think the lap's battery is a bit strange : After being charged, the battery can't hold the lap on so sometimes it shut down.
what i've tried
- Enter in the BIOS by taping F8 (also tried F2, F3, F5, F12)
- connect the lap to a screen with HDMI / HDMI. nothing is shown on the second screen either.
- Remove the battery and test again
None of these worked. And here is some details :
- I was told that the lap was updating and was stuck at 99%, after that it was manually shut down and this is at this moment it won't power on anymore (It's obviously the cause of the problem).
- The lap is a low cost Toshiba but I don't have the reference.
If someone can advice me to do something, I would be glad to help the owner :)
thanks a lot !
windows-10 boot laptop windows-update
windows-10 boot laptop windows-update
asked Jan 26 at 17:04
FosfenFosfen
61
asked Jan 26 at 17:04
FosfenFosfen
61
asked Jan 26 at 17:04
FosfenFosfen
61
asked Jan 26 at 17:04
FosfenFosfen
61
asked Jan 26 at 17:04
FosfenFosfen
61
61
add a comment |
add a comment |
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