Ubuntu16.04.3 Kernel Panic Error
0
below is the specs:
Desktop:alienware-aurora-r6
Ubuntu 16.04.3 Kernel: 4.10.0-32-generic
I am able to reboot the system but I am not able to shut it down. The system hangs with the following error messages until I press my power button. Please refer to the attached image of the screen shot.
Kernel panic - not syncing: Fatal Exception in interrupt
Any advice on how to solve this would be appreciated. Thanks.
16.04 kernel shutdown
edited Jan 13 '18 at 18:10
David Foerster
28.6k1367113
asked Aug 16 '17 at 2:14
EthanEthan
1
|
show 3 more comments
0
below is the specs:
Desktop:alienware-aurora-r6
Ubuntu 16.04.3 Kernel: 4.10.0-32-generic
I am able to reboot the system but I am not able to shut it down. The system hangs with the following error messages until I press my power button. Please refer to the attached image of the screen shot.
Kernel panic - not syncing: Fatal Exception in interrupt
Any advice on how to solve this would be appreciated. Thanks.
16.04 kernel shutdown
edited Jan 13 '18 at 18:10
David Foerster
28.6k1367113
asked Aug 16 '17 at 2:14
EthanEthan
1
Confirm thatintel-microcodeis installed...dpkg -l intel-microcode | grep ii. Also, describe your SSD/HDD configuration. If SSD, describe make/model #.
– heynnema
Aug 16 '17 at 14:32
@heynnema Thanks for the comments. I ran the dpkg command and no packages found matching intel-microcode. Disk config is 256 PCIe SSD (system) + 1TB SATA HDD (storage). Not able to retrieve info for SSD seems ubuntu cannot recognize the brand and model. Weird. System running okay on SSD.
– Ethan
Aug 18 '17 at 1:36
Since you have Intel processors, installintel-microcodewithsudo apt-get updateandsudo apt-get install intel-microcode. Usesudo lshw -C diskand see if it'll tell you about the SSD... at lease the model #, and maybe the manufacturer... then go to the manufacturer's web site and check for updated firmware... very important. You should also check for an updated BIOS for your computer.
– heynnema
Aug 18 '17 at 1:50
@heynnema Thanks. I installed the microcode and lshw only shows my 1T Seagate HDD. I tried sudo parted -l, it shows the SSD but model unknown with only a serial number (only numbers cannot figure out brand). I will try other ways to figure out the SSD model. Unfortunately I dont have a windows on my machine. Thanks.
– Ethan
Aug 18 '17 at 1:57
Is this a desktop machine? Is the 256 PCIe SSD visible that you can find a make/model # on it?
– heynnema
Aug 18 '17 at 2:06
|
show 3 more comments
0
0
0
1
below is the specs:
Desktop:alienware-aurora-r6
Ubuntu 16.04.3 Kernel: 4.10.0-32-generic
I am able to reboot the system but I am not able to shut it down. The system hangs with the following error messages until I press my power button. Please refer to the attached image of the screen shot.
Kernel panic - not syncing: Fatal Exception in interrupt
Any advice on how to solve this would be appreciated. Thanks.
16.04 kernel shutdown
edited Jan 13 '18 at 18:10
David Foerster
28.6k1367113
asked Aug 16 '17 at 2:14
EthanEthan
1
below is the specs:
Desktop:alienware-aurora-r6
Ubuntu 16.04.3 Kernel: 4.10.0-32-generic
I am able to reboot the system but I am not able to shut it down. The system hangs with the following error messages until I press my power button. Please refer to the attached image of the screen shot.
Kernel panic - not syncing: Fatal Exception in interrupt
Any advice on how to solve this would be appreciated. Thanks.
16.04 kernel shutdown
16.04 kernel shutdown
edited Jan 13 '18 at 18:10
David Foerster
28.6k1367113
asked Aug 16 '17 at 2:14
EthanEthan
1
edited Jan 13 '18 at 18:10
David Foerster
28.6k1367113
asked Aug 16 '17 at 2:14
EthanEthan
1
edited Jan 13 '18 at 18:10
David Foerster
28.6k1367113
edited Jan 13 '18 at 18:10
David Foerster
28.6k1367113
edited Jan 13 '18 at 18:10
David Foerster
28.6k1367113
28.6k1367113
asked Aug 16 '17 at 2:14
EthanEthan
1
asked Aug 16 '17 at 2:14
EthanEthan
1
asked Aug 16 '17 at 2:14
EthanEthan
1
1
Confirm thatintel-microcodeis installed...dpkg -l intel-microcode | grep ii. Also, describe your SSD/HDD configuration. If SSD, describe make/model #.
– heynnema
Aug 16 '17 at 14:32
@heynnema Thanks for the comments. I ran the dpkg command and no packages found matching intel-microcode. Disk config is 256 PCIe SSD (system) + 1TB SATA HDD (storage). Not able to retrieve info for SSD seems ubuntu cannot recognize the brand and model. Weird. System running okay on SSD.
– Ethan
Aug 18 '17 at 1:36
Since you have Intel processors, installintel-microcodewithsudo apt-get updateandsudo apt-get install intel-microcode. Usesudo lshw -C diskand see if it'll tell you about the SSD... at lease the model #, and maybe the manufacturer... then go to the manufacturer's web site and check for updated firmware... very important. You should also check for an updated BIOS for your computer.
– heynnema
Aug 18 '17 at 1:50
@heynnema Thanks. I installed the microcode and lshw only shows my 1T Seagate HDD. I tried sudo parted -l, it shows the SSD but model unknown with only a serial number (only numbers cannot figure out brand). I will try other ways to figure out the SSD model. Unfortunately I dont have a windows on my machine. Thanks.
– Ethan
Aug 18 '17 at 1:57
Is this a desktop machine? Is the 256 PCIe SSD visible that you can find a make/model # on it?
– heynnema
Aug 18 '17 at 2:06
|
show 3 more comments
Confirm thatintel-microcodeis installed...dpkg -l intel-microcode | grep ii. Also, describe your SSD/HDD configuration. If SSD, describe make/model #.
– heynnema
Aug 16 '17 at 14:32
@heynnema Thanks for the comments. I ran the dpkg command and no packages found matching intel-microcode. Disk config is 256 PCIe SSD (system) + 1TB SATA HDD (storage). Not able to retrieve info for SSD seems ubuntu cannot recognize the brand and model. Weird. System running okay on SSD.
– Ethan
Aug 18 '17 at 1:36
Since you have Intel processors, installintel-microcodewithsudo apt-get updateandsudo apt-get install intel-microcode. Usesudo lshw -C diskand see if it'll tell you about the SSD... at lease the model #, and maybe the manufacturer... then go to the manufacturer's web site and check for updated firmware... very important. You should also check for an updated BIOS for your computer.
– heynnema
Aug 18 '17 at 1:50
@heynnema Thanks. I installed the microcode and lshw only shows my 1T Seagate HDD. I tried sudo parted -l, it shows the SSD but model unknown with only a serial number (only numbers cannot figure out brand). I will try other ways to figure out the SSD model. Unfortunately I dont have a windows on my machine. Thanks.
– Ethan
Aug 18 '17 at 1:57
Is this a desktop machine? Is the 256 PCIe SSD visible that you can find a make/model # on it?
– heynnema
Aug 18 '17 at 2:06
Confirm that
intel-microcode is installed... dpkg -l intel-microcode | grep ii. Also, describe your SSD/HDD configuration. If SSD, describe make/model #.– heynnema
Aug 16 '17 at 14:32
Confirm that
intel-microcode is installed... dpkg -l intel-microcode | grep ii. Also, describe your SSD/HDD configuration. If SSD, describe make/model #.– heynnema
Aug 16 '17 at 14:32
@heynnema Thanks for the comments. I ran the dpkg command and no packages found matching intel-microcode. Disk config is 256 PCIe SSD (system) + 1TB SATA HDD (storage). Not able to retrieve info for SSD seems ubuntu cannot recognize the brand and model. Weird. System running okay on SSD.
– Ethan
Aug 18 '17 at 1:36
@heynnema Thanks for the comments. I ran the dpkg command and no packages found matching intel-microcode. Disk config is 256 PCIe SSD (system) + 1TB SATA HDD (storage). Not able to retrieve info for SSD seems ubuntu cannot recognize the brand and model. Weird. System running okay on SSD.
– Ethan
Aug 18 '17 at 1:36
Since you have Intel processors, install
intel-microcode with sudo apt-get update and sudo apt-get install intel-microcode. Use sudo lshw -C disk and see if it'll tell you about the SSD... at lease the model #, and maybe the manufacturer... then go to the manufacturer's web site and check for updated firmware... very important. You should also check for an updated BIOS for your computer.– heynnema
Aug 18 '17 at 1:50
Since you have Intel processors, install
intel-microcode with sudo apt-get update and sudo apt-get install intel-microcode. Use sudo lshw -C disk and see if it'll tell you about the SSD... at lease the model #, and maybe the manufacturer... then go to the manufacturer's web site and check for updated firmware... very important. You should also check for an updated BIOS for your computer.– heynnema
Aug 18 '17 at 1:50
@heynnema Thanks. I installed the microcode and lshw only shows my 1T Seagate HDD. I tried sudo parted -l, it shows the SSD but model unknown with only a serial number (only numbers cannot figure out brand). I will try other ways to figure out the SSD model. Unfortunately I dont have a windows on my machine. Thanks.
– Ethan
Aug 18 '17 at 1:57
@heynnema Thanks. I installed the microcode and lshw only shows my 1T Seagate HDD. I tried sudo parted -l, it shows the SSD but model unknown with only a serial number (only numbers cannot figure out brand). I will try other ways to figure out the SSD model. Unfortunately I dont have a windows on my machine. Thanks.
– Ethan
Aug 18 '17 at 1:57
Is this a desktop machine? Is the 256 PCIe SSD visible that you can find a make/model # on it?
– heynnema
Aug 18 '17 at 2:06
Is this a desktop machine? Is the 256 PCIe SSD visible that you can find a make/model # on it?
– heynnema
Aug 18 '17 at 2:06
|
show 3 more comments
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Confirm that
intel-microcodeis installed...dpkg -l intel-microcode | grep ii. Also, describe your SSD/HDD configuration. If SSD, describe make/model #.– heynnema
Aug 16 '17 at 14:32
@heynnema Thanks for the comments. I ran the dpkg command and no packages found matching intel-microcode. Disk config is 256 PCIe SSD (system) + 1TB SATA HDD (storage). Not able to retrieve info for SSD seems ubuntu cannot recognize the brand and model. Weird. System running okay on SSD.
– Ethan
Aug 18 '17 at 1:36
Since you have Intel processors, install
intel-microcodewithsudo apt-get updateandsudo apt-get install intel-microcode. Usesudo lshw -C diskand see if it'll tell you about the SSD... at lease the model #, and maybe the manufacturer... then go to the manufacturer's web site and check for updated firmware... very important. You should also check for an updated BIOS for your computer.– heynnema
Aug 18 '17 at 1:50
@heynnema Thanks. I installed the microcode and lshw only shows my 1T Seagate HDD. I tried sudo parted -l, it shows the SSD but model unknown with only a serial number (only numbers cannot figure out brand). I will try other ways to figure out the SSD model. Unfortunately I dont have a windows on my machine. Thanks.
– Ethan
Aug 18 '17 at 1:57
Is this a desktop machine? Is the 256 PCIe SSD visible that you can find a make/model # on it?
– heynnema
Aug 18 '17 at 2:06