What can we do to stop prior company from asking us questions?
Short and sweet of it, I used to work as a manager/supervisor at a prior company that had us build various applications for them. I was there close to twenty years! In any event last year the company started struggling and things took a dive (upper management bickering, stock holders upset with the company, vision of company was no longer valid, competitors eating us alive, etc). One of my senior software engineers left prior to my departure and I eventually left as well.
I was able to quickly find a new home and a great place to work. Initially the old place kept asking me questions (I had to keep my phone number due to personal reasons) that were work related. It got to the point where each day they were asking 1-2 questions even after I left the company for three months. I got tired of it and finally told them I could no longer assist because I had my own priorities.
A few weeks back I actually hired another engineer that also worked at that prior company we both worked at. He too was tired of all the bickering, politics, and fallout from the board of directors and the ceo's. In any event, I hired him and he too is now getting contacted with more of their questions.
Is there anything I can do to simply tell them to bug off? We have our own priorities and it is their problem now not ours!
employer-relations
|
show 3 more comments
Short and sweet of it, I used to work as a manager/supervisor at a prior company that had us build various applications for them. I was there close to twenty years! In any event last year the company started struggling and things took a dive (upper management bickering, stock holders upset with the company, vision of company was no longer valid, competitors eating us alive, etc). One of my senior software engineers left prior to my departure and I eventually left as well.
I was able to quickly find a new home and a great place to work. Initially the old place kept asking me questions (I had to keep my phone number due to personal reasons) that were work related. It got to the point where each day they were asking 1-2 questions even after I left the company for three months. I got tired of it and finally told them I could no longer assist because I had my own priorities.
A few weeks back I actually hired another engineer that also worked at that prior company we both worked at. He too was tired of all the bickering, politics, and fallout from the board of directors and the ceo's. In any event, I hired him and he too is now getting contacted with more of their questions.
Is there anything I can do to simply tell them to bug off? We have our own priorities and it is their problem now not ours!
employer-relations
52
Easy: stop answering their calls. If you inadvertently answer the phone and realized it's them, hang up. You've trained them to keep calling you by answering their questions for three months!
– dwizum
12 hours ago
2
Change your phone number. Get a new phone. Stop taking their calls. Tell them to stop calling you. All of these would be effective.
– joeqwerty
11 hours ago
3
You answered you own question. It is their problem now not yours. So you just ignore them—it's not your problem, like you said.
– only_pro
9 hours ago
11
Offer to consult for them, at an hourly rate that you can't say no to.
– zundi
7 hours ago
2
Do they call from the same phone number (like a business number) or are the individual engineers calling? Modern mobiles allow you to block numbers, and is far easier than changing your own number.
– Tas
7 hours ago
|
show 3 more comments
Short and sweet of it, I used to work as a manager/supervisor at a prior company that had us build various applications for them. I was there close to twenty years! In any event last year the company started struggling and things took a dive (upper management bickering, stock holders upset with the company, vision of company was no longer valid, competitors eating us alive, etc). One of my senior software engineers left prior to my departure and I eventually left as well.
I was able to quickly find a new home and a great place to work. Initially the old place kept asking me questions (I had to keep my phone number due to personal reasons) that were work related. It got to the point where each day they were asking 1-2 questions even after I left the company for three months. I got tired of it and finally told them I could no longer assist because I had my own priorities.
A few weeks back I actually hired another engineer that also worked at that prior company we both worked at. He too was tired of all the bickering, politics, and fallout from the board of directors and the ceo's. In any event, I hired him and he too is now getting contacted with more of their questions.
Is there anything I can do to simply tell them to bug off? We have our own priorities and it is their problem now not ours!
employer-relations
Short and sweet of it, I used to work as a manager/supervisor at a prior company that had us build various applications for them. I was there close to twenty years! In any event last year the company started struggling and things took a dive (upper management bickering, stock holders upset with the company, vision of company was no longer valid, competitors eating us alive, etc). One of my senior software engineers left prior to my departure and I eventually left as well.
I was able to quickly find a new home and a great place to work. Initially the old place kept asking me questions (I had to keep my phone number due to personal reasons) that were work related. It got to the point where each day they were asking 1-2 questions even after I left the company for three months. I got tired of it and finally told them I could no longer assist because I had my own priorities.
A few weeks back I actually hired another engineer that also worked at that prior company we both worked at. He too was tired of all the bickering, politics, and fallout from the board of directors and the ceo's. In any event, I hired him and he too is now getting contacted with more of their questions.
Is there anything I can do to simply tell them to bug off? We have our own priorities and it is their problem now not ours!
employer-relations
employer-relations
asked 12 hours ago
JonHJonH
1,10321020
1,10321020
52
Easy: stop answering their calls. If you inadvertently answer the phone and realized it's them, hang up. You've trained them to keep calling you by answering their questions for three months!
– dwizum
12 hours ago
2
Change your phone number. Get a new phone. Stop taking their calls. Tell them to stop calling you. All of these would be effective.
– joeqwerty
11 hours ago
3
You answered you own question. It is their problem now not yours. So you just ignore them—it's not your problem, like you said.
– only_pro
9 hours ago
11
Offer to consult for them, at an hourly rate that you can't say no to.
– zundi
7 hours ago
2
Do they call from the same phone number (like a business number) or are the individual engineers calling? Modern mobiles allow you to block numbers, and is far easier than changing your own number.
– Tas
7 hours ago
|
show 3 more comments
52
Easy: stop answering their calls. If you inadvertently answer the phone and realized it's them, hang up. You've trained them to keep calling you by answering their questions for three months!
– dwizum
12 hours ago
2
Change your phone number. Get a new phone. Stop taking their calls. Tell them to stop calling you. All of these would be effective.
– joeqwerty
11 hours ago
3
You answered you own question. It is their problem now not yours. So you just ignore them—it's not your problem, like you said.
– only_pro
9 hours ago
11
Offer to consult for them, at an hourly rate that you can't say no to.
– zundi
7 hours ago
2
Do they call from the same phone number (like a business number) or are the individual engineers calling? Modern mobiles allow you to block numbers, and is far easier than changing your own number.
– Tas
7 hours ago
52
52
Easy: stop answering their calls. If you inadvertently answer the phone and realized it's them, hang up. You've trained them to keep calling you by answering their questions for three months!
– dwizum
12 hours ago
Easy: stop answering their calls. If you inadvertently answer the phone and realized it's them, hang up. You've trained them to keep calling you by answering their questions for three months!
– dwizum
12 hours ago
2
2
Change your phone number. Get a new phone. Stop taking their calls. Tell them to stop calling you. All of these would be effective.
– joeqwerty
11 hours ago
Change your phone number. Get a new phone. Stop taking their calls. Tell them to stop calling you. All of these would be effective.
– joeqwerty
11 hours ago
3
3
You answered you own question. It is their problem now not yours. So you just ignore them—it's not your problem, like you said.
– only_pro
9 hours ago
You answered you own question. It is their problem now not yours. So you just ignore them—it's not your problem, like you said.
– only_pro
9 hours ago
11
11
Offer to consult for them, at an hourly rate that you can't say no to.
– zundi
7 hours ago
Offer to consult for them, at an hourly rate that you can't say no to.
– zundi
7 hours ago
2
2
Do they call from the same phone number (like a business number) or are the individual engineers calling? Modern mobiles allow you to block numbers, and is far easier than changing your own number.
– Tas
7 hours ago
Do they call from the same phone number (like a business number) or are the individual engineers calling? Modern mobiles allow you to block numbers, and is far easier than changing your own number.
– Tas
7 hours ago
|
show 3 more comments
10 Answers
10
active
oldest
votes
Is there anything I can do to simply tell them to bug off?
Just stop answering their questions.
Nothing says "bug off" quite like not giving answers to repeated questions.
You've trained them to continue to rely on you for help. This is your fault. Time to un-train them.
add a comment |
The most effective way is to tell them you charge X per hour for answering questions, and they need to give you an address where to send invoices.
Having to explain your bill will stop most people from asking questions.
40
@BittermanAndy Choose X such that it's high enough that you're willing to deal with them for that much.
– Acccumulation
11 hours ago
8
@BittermanAndy: smithsonianmag.com/history/… (Making chalk mark on generator $1. Knowing where to make mark $9,999.)
– Denis de Bernardy
11 hours ago
2
@only_pro - No, the most effective way would be to scream obscenities down the phone at them.
– Richard
8 hours ago
1
Getting cash in pocket might take the sting out of hearing from them too.
– Matthew Barber
8 hours ago
1
I agree with this answer as it makes your feeling clear without burning bridges unnecessarily. A nice round figure like $500/hr for work with a flat $200 fee per phone call should do the trick
– Darren H
6 hours ago
|
show 3 more comments
Your options are (multiple choice):
Tell them to stop calling
Ignore the calls
Block their numbers
Offer to consult for an exorbitant rate
Inform them you're going to request a no-contact order, if they find
ways to go around your blocks or continue after you tell them to stop
callingActually request a no-contact order
New contributor
10
Personally I'd put "exorbitant rate" as number one. That establishes your position and tends to shut people down when you are asking 4x the going rate (and as a day rate - none of this by the question/hour stuff)
– Peter M
12 hours ago
@PeterM - The reason I didn't do that initially was because OP asked how to get them to stop. Offering to consult leaves the door open a crack. I only included it because I thought the same as you and hey...who doesn't like money?
– Havegooda
12 hours ago
You can't make people do anything they don't want to do, but if the rate is high enough then they will decide for themselves not to continue with the calls. But yeah the risk is there that you will get the gig - and stupid money is great!
– Peter M
12 hours ago
2
Depending where you are (or, more precisely, on your employment contract - but what is common in an employment contract varies by region and industry), consulting may not be legal.
– Martin Bonner
9 hours ago
2
If you really don't want to be involved with them, be careful with the exorbitant rate option. Sometimes it's easy to think that the money would be worth it, then they accept your high rate and cause you stress and it's not worth it after all. Still, it's definitely an option worth considering in some cases.
– rooby
8 hours ago
add a comment |
I've been on the other end of this, taking over for someone who left after building or implementing most of the systems I still use to this day.
For the first few weeks, I was emailing or messaging him constantly. HE did a good job of NOT getting back to me instantly. He was NOT on-call. It gave me time to flail and learn and try to become self-sufficient, and I did slowly wean myself from his support. He also used the exorbitant consultant rate for actual projects we threw his way, until I had enough experience and knowledge built up that we no longer needed him for even that much.
So, having been on the other side of the coin, I can say this: unless you left very clear instructions and processes and manuals, and basically made your leaving seamless, it's not necessarily fair to assume that they aren't genuinely struggling without you. Even so, that in no way leaves you in the position of needing to prioritize their requests, especially if they're not paying you to do so.
Obviously, situations vary, and your mileage may vary. If their requests are overly burdensome or aggressive, then just not answering (or maybe waiting a week/month and finally responding with "did you guys ever figure this out?" (but ONLY if you actually want to take it on, since they very likely did NOT figure this out! LOL!), just to keep the lines open just in case.)
New contributor
2
I think the key words there are "exorbitant consultant rate." Nobody should be getting free over-the-phone support once you've left.
– Matthew Barber
8 hours ago
"it's not necessarily fair to assume that they aren't genuinely struggling without you. Even so, that in no way leaves you in the position of needing to prioritize their requests, especially if they're not paying you to do so" - or even answer the requests. Them struggling does not equal OP does free work.
– Robert Grant
8 hours ago
1
I completely understand that it can be a struggle for those left behind. Fortunately you seem to have come to understand that this is not to be made, in any way, the problem of those who left you behind. This has nothing to do with whether the requests are burdensome or not. It's simply inappropriate. Nobody who is not paid by that company for work that benefits that company should ever be expected to contribute to that company on their own time. It's literally as simple as that.
– Lightness Races in Orbit
5 hours ago
add a comment |
What I haven't seen anyone address is that you say while YOU have stopped taking the calls they're contacting your subordinate. He needs to show tough love with them and tell them to stop calling. You need to make it clear to him that your expectation is that he not work for other companies while on the clock with you -- strongly encourage him to get tough.
add a comment |
Most of the times, nothing beats the simplicity.
Refuse to help, just tell them you're busy. Say,
I'd like you to help, but I got work to do. (Yes, your work, which gets you paid).
If this calls keep coming, stop taking calls.
At some point of time, you have to learn to say "no". The sooner, the better.
3
It would be more effective to say outright "No, I can't help". Firstly, it's actually saying the word "no", which (as you say) is needed. Secondly, giving reasons why the OP can't help encourages his former employer to try and find solutions to those reasons, e.g. offering to pay, which is not the desired outcome. Just say "no", nothing more.
– BittermanAndy
12 hours ago
add a comment |
Consider what your time is worth to you if you would work as a consultant for them.
For most people, it's a matter of price - if the pay you for example 3000 $ a day for answering questions, you probably wouldn't mind too much (and that's not ludicrous- we pay that for some consultants). Find your sweet spot, add a bit, and seriously offer them to get in a contractual relationship as 'consultant'.
This could end with you having a well paying job, or with them stopping to bother you - both should be solutions you'd be happy with.
add a comment |
Your coworker needs to bill the company for his continued assistance.
He needs to select a consultancy rate which is not inappropriate for the skills and marketplace, e.g. $200/hr.
When he gets a call he needs to document who he's talking to, what the problem is, collect the question(s) from the person if brief, otherwise ask them to send an email elucidating all their questions. Don't answer anything and be quick, especially if it's on your company's time.
After he has gone home from the office and is on his own time, he should take on the questions seriously. Perhaps follow up with the person. Then he should "formally write-up" the answer in a sensible, presentable format, and email it to the person.
Then, he looks at the total time spent on it, round up to the nearest increment of time that is not unreasonable, and send a bill to the company for consulting services net 10.*
It is important this not consist of any "new work" but be confined to wrap-up and exit documentation, akin to an exit interview. He cannot be working for two companies in the same field at once. In fact if this goes very far at all, he needs to have a conversation with your current company's HR to resolve any conflict of interest, which there shouldn't be because it should be confined to discussion of work he already did.
If it just gets him paid, awesome.
It may also cause a little excitement, in which case, the next time they call, he says
"Well, I'd love to help you, but the company seems reluctant to pay. Could you provide a PO number ** for this consultation?"
Once he's past the 10 days (or whatever) of the first bill, when they call he immediately steers the conversation to the fact that their payment is late, and he needs to absolutely refuse to give any further help until it's paid. With luck, they'll be so in need of his assistance that they'll expedite payment, in which case, he has a nice little side business.
* "Net 10 days" is a billing term, it means the bill should be paid pretty much as fast as checks can fly in the mail. It is customary in business. Don't use a longer billing term, or they could troll you for that long and collect free support in the meantime, just by being ambiguous about paying you. Other terms are "net 30" or "cash", the latter means you do not trust them to pay, and need to hear some credit card numbers right now.
** "PO number" expands to "Purchase Order number" which means you are asking them to create a Purchase Order for the goods or services. If he gives you a PO #, that's a verbal commitment that the company desires to buy this and will pay. Presumably he will be unable to do this.
add a comment |
The other answers talk about different ways to essentially either tell them "no" or to threaten them directly either with billing or no-contact orders.
I think the simplest way is to just stop answering their questions. By answering their questions in the past you've essentially implied to them that its okay to bug you with questions because you've been helping them out for all this time.
Stop responding to their calls/texts/messages/whatever. If you ignore them and the volume of contact increases or does not go away- then it turns into harassment and you will have to consider either blocking them or taking further actions to prevent them from bothering you during work.
add a comment |
Literally stop answering the phone to them.
That's it.
We're looking for long answers that provide some explanation and context. Don't just give a one-line answer; explain why your answer is right, ideally with citations. Answers that don't include explanations may be removed.
2
This is a valid approach, although it is already suggested in other answers... mind enhancing yours?
– DarkCygnus
5 hours ago
add a comment |
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10 Answers
10
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oldest
votes
10 Answers
10
active
oldest
votes
active
oldest
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active
oldest
votes
Is there anything I can do to simply tell them to bug off?
Just stop answering their questions.
Nothing says "bug off" quite like not giving answers to repeated questions.
You've trained them to continue to rely on you for help. This is your fault. Time to un-train them.
add a comment |
Is there anything I can do to simply tell them to bug off?
Just stop answering their questions.
Nothing says "bug off" quite like not giving answers to repeated questions.
You've trained them to continue to rely on you for help. This is your fault. Time to un-train them.
add a comment |
Is there anything I can do to simply tell them to bug off?
Just stop answering their questions.
Nothing says "bug off" quite like not giving answers to repeated questions.
You've trained them to continue to rely on you for help. This is your fault. Time to un-train them.
Is there anything I can do to simply tell them to bug off?
Just stop answering their questions.
Nothing says "bug off" quite like not giving answers to repeated questions.
You've trained them to continue to rely on you for help. This is your fault. Time to un-train them.
answered 12 hours ago
Joe StrazzereJoe Strazzere
252k1267291039
252k1267291039
add a comment |
add a comment |
The most effective way is to tell them you charge X per hour for answering questions, and they need to give you an address where to send invoices.
Having to explain your bill will stop most people from asking questions.
40
@BittermanAndy Choose X such that it's high enough that you're willing to deal with them for that much.
– Acccumulation
11 hours ago
8
@BittermanAndy: smithsonianmag.com/history/… (Making chalk mark on generator $1. Knowing where to make mark $9,999.)
– Denis de Bernardy
11 hours ago
2
@only_pro - No, the most effective way would be to scream obscenities down the phone at them.
– Richard
8 hours ago
1
Getting cash in pocket might take the sting out of hearing from them too.
– Matthew Barber
8 hours ago
1
I agree with this answer as it makes your feeling clear without burning bridges unnecessarily. A nice round figure like $500/hr for work with a flat $200 fee per phone call should do the trick
– Darren H
6 hours ago
|
show 3 more comments
The most effective way is to tell them you charge X per hour for answering questions, and they need to give you an address where to send invoices.
Having to explain your bill will stop most people from asking questions.
40
@BittermanAndy Choose X such that it's high enough that you're willing to deal with them for that much.
– Acccumulation
11 hours ago
8
@BittermanAndy: smithsonianmag.com/history/… (Making chalk mark on generator $1. Knowing where to make mark $9,999.)
– Denis de Bernardy
11 hours ago
2
@only_pro - No, the most effective way would be to scream obscenities down the phone at them.
– Richard
8 hours ago
1
Getting cash in pocket might take the sting out of hearing from them too.
– Matthew Barber
8 hours ago
1
I agree with this answer as it makes your feeling clear without burning bridges unnecessarily. A nice round figure like $500/hr for work with a flat $200 fee per phone call should do the trick
– Darren H
6 hours ago
|
show 3 more comments
The most effective way is to tell them you charge X per hour for answering questions, and they need to give you an address where to send invoices.
Having to explain your bill will stop most people from asking questions.
The most effective way is to tell them you charge X per hour for answering questions, and they need to give you an address where to send invoices.
Having to explain your bill will stop most people from asking questions.
answered 12 hours ago
gnasher729gnasher729
90.1k40159283
90.1k40159283
40
@BittermanAndy Choose X such that it's high enough that you're willing to deal with them for that much.
– Acccumulation
11 hours ago
8
@BittermanAndy: smithsonianmag.com/history/… (Making chalk mark on generator $1. Knowing where to make mark $9,999.)
– Denis de Bernardy
11 hours ago
2
@only_pro - No, the most effective way would be to scream obscenities down the phone at them.
– Richard
8 hours ago
1
Getting cash in pocket might take the sting out of hearing from them too.
– Matthew Barber
8 hours ago
1
I agree with this answer as it makes your feeling clear without burning bridges unnecessarily. A nice round figure like $500/hr for work with a flat $200 fee per phone call should do the trick
– Darren H
6 hours ago
|
show 3 more comments
40
@BittermanAndy Choose X such that it's high enough that you're willing to deal with them for that much.
– Acccumulation
11 hours ago
8
@BittermanAndy: smithsonianmag.com/history/… (Making chalk mark on generator $1. Knowing where to make mark $9,999.)
– Denis de Bernardy
11 hours ago
2
@only_pro - No, the most effective way would be to scream obscenities down the phone at them.
– Richard
8 hours ago
1
Getting cash in pocket might take the sting out of hearing from them too.
– Matthew Barber
8 hours ago
1
I agree with this answer as it makes your feeling clear without burning bridges unnecessarily. A nice round figure like $500/hr for work with a flat $200 fee per phone call should do the trick
– Darren H
6 hours ago
40
40
@BittermanAndy Choose X such that it's high enough that you're willing to deal with them for that much.
– Acccumulation
11 hours ago
@BittermanAndy Choose X such that it's high enough that you're willing to deal with them for that much.
– Acccumulation
11 hours ago
8
8
@BittermanAndy: smithsonianmag.com/history/… (Making chalk mark on generator $1. Knowing where to make mark $9,999.)
– Denis de Bernardy
11 hours ago
@BittermanAndy: smithsonianmag.com/history/… (Making chalk mark on generator $1. Knowing where to make mark $9,999.)
– Denis de Bernardy
11 hours ago
2
2
@only_pro - No, the most effective way would be to scream obscenities down the phone at them.
– Richard
8 hours ago
@only_pro - No, the most effective way would be to scream obscenities down the phone at them.
– Richard
8 hours ago
1
1
Getting cash in pocket might take the sting out of hearing from them too.
– Matthew Barber
8 hours ago
Getting cash in pocket might take the sting out of hearing from them too.
– Matthew Barber
8 hours ago
1
1
I agree with this answer as it makes your feeling clear without burning bridges unnecessarily. A nice round figure like $500/hr for work with a flat $200 fee per phone call should do the trick
– Darren H
6 hours ago
I agree with this answer as it makes your feeling clear without burning bridges unnecessarily. A nice round figure like $500/hr for work with a flat $200 fee per phone call should do the trick
– Darren H
6 hours ago
|
show 3 more comments
Your options are (multiple choice):
Tell them to stop calling
Ignore the calls
Block their numbers
Offer to consult for an exorbitant rate
Inform them you're going to request a no-contact order, if they find
ways to go around your blocks or continue after you tell them to stop
callingActually request a no-contact order
New contributor
10
Personally I'd put "exorbitant rate" as number one. That establishes your position and tends to shut people down when you are asking 4x the going rate (and as a day rate - none of this by the question/hour stuff)
– Peter M
12 hours ago
@PeterM - The reason I didn't do that initially was because OP asked how to get them to stop. Offering to consult leaves the door open a crack. I only included it because I thought the same as you and hey...who doesn't like money?
– Havegooda
12 hours ago
You can't make people do anything they don't want to do, but if the rate is high enough then they will decide for themselves not to continue with the calls. But yeah the risk is there that you will get the gig - and stupid money is great!
– Peter M
12 hours ago
2
Depending where you are (or, more precisely, on your employment contract - but what is common in an employment contract varies by region and industry), consulting may not be legal.
– Martin Bonner
9 hours ago
2
If you really don't want to be involved with them, be careful with the exorbitant rate option. Sometimes it's easy to think that the money would be worth it, then they accept your high rate and cause you stress and it's not worth it after all. Still, it's definitely an option worth considering in some cases.
– rooby
8 hours ago
add a comment |
Your options are (multiple choice):
Tell them to stop calling
Ignore the calls
Block their numbers
Offer to consult for an exorbitant rate
Inform them you're going to request a no-contact order, if they find
ways to go around your blocks or continue after you tell them to stop
callingActually request a no-contact order
New contributor
10
Personally I'd put "exorbitant rate" as number one. That establishes your position and tends to shut people down when you are asking 4x the going rate (and as a day rate - none of this by the question/hour stuff)
– Peter M
12 hours ago
@PeterM - The reason I didn't do that initially was because OP asked how to get them to stop. Offering to consult leaves the door open a crack. I only included it because I thought the same as you and hey...who doesn't like money?
– Havegooda
12 hours ago
You can't make people do anything they don't want to do, but if the rate is high enough then they will decide for themselves not to continue with the calls. But yeah the risk is there that you will get the gig - and stupid money is great!
– Peter M
12 hours ago
2
Depending where you are (or, more precisely, on your employment contract - but what is common in an employment contract varies by region and industry), consulting may not be legal.
– Martin Bonner
9 hours ago
2
If you really don't want to be involved with them, be careful with the exorbitant rate option. Sometimes it's easy to think that the money would be worth it, then they accept your high rate and cause you stress and it's not worth it after all. Still, it's definitely an option worth considering in some cases.
– rooby
8 hours ago
add a comment |
Your options are (multiple choice):
Tell them to stop calling
Ignore the calls
Block their numbers
Offer to consult for an exorbitant rate
Inform them you're going to request a no-contact order, if they find
ways to go around your blocks or continue after you tell them to stop
callingActually request a no-contact order
New contributor
Your options are (multiple choice):
Tell them to stop calling
Ignore the calls
Block their numbers
Offer to consult for an exorbitant rate
Inform them you're going to request a no-contact order, if they find
ways to go around your blocks or continue after you tell them to stop
callingActually request a no-contact order
New contributor
New contributor
answered 12 hours ago
HavegoodaHavegooda
36914
36914
New contributor
New contributor
10
Personally I'd put "exorbitant rate" as number one. That establishes your position and tends to shut people down when you are asking 4x the going rate (and as a day rate - none of this by the question/hour stuff)
– Peter M
12 hours ago
@PeterM - The reason I didn't do that initially was because OP asked how to get them to stop. Offering to consult leaves the door open a crack. I only included it because I thought the same as you and hey...who doesn't like money?
– Havegooda
12 hours ago
You can't make people do anything they don't want to do, but if the rate is high enough then they will decide for themselves not to continue with the calls. But yeah the risk is there that you will get the gig - and stupid money is great!
– Peter M
12 hours ago
2
Depending where you are (or, more precisely, on your employment contract - but what is common in an employment contract varies by region and industry), consulting may not be legal.
– Martin Bonner
9 hours ago
2
If you really don't want to be involved with them, be careful with the exorbitant rate option. Sometimes it's easy to think that the money would be worth it, then they accept your high rate and cause you stress and it's not worth it after all. Still, it's definitely an option worth considering in some cases.
– rooby
8 hours ago
add a comment |
10
Personally I'd put "exorbitant rate" as number one. That establishes your position and tends to shut people down when you are asking 4x the going rate (and as a day rate - none of this by the question/hour stuff)
– Peter M
12 hours ago
@PeterM - The reason I didn't do that initially was because OP asked how to get them to stop. Offering to consult leaves the door open a crack. I only included it because I thought the same as you and hey...who doesn't like money?
– Havegooda
12 hours ago
You can't make people do anything they don't want to do, but if the rate is high enough then they will decide for themselves not to continue with the calls. But yeah the risk is there that you will get the gig - and stupid money is great!
– Peter M
12 hours ago
2
Depending where you are (or, more precisely, on your employment contract - but what is common in an employment contract varies by region and industry), consulting may not be legal.
– Martin Bonner
9 hours ago
2
If you really don't want to be involved with them, be careful with the exorbitant rate option. Sometimes it's easy to think that the money would be worth it, then they accept your high rate and cause you stress and it's not worth it after all. Still, it's definitely an option worth considering in some cases.
– rooby
8 hours ago
10
10
Personally I'd put "exorbitant rate" as number one. That establishes your position and tends to shut people down when you are asking 4x the going rate (and as a day rate - none of this by the question/hour stuff)
– Peter M
12 hours ago
Personally I'd put "exorbitant rate" as number one. That establishes your position and tends to shut people down when you are asking 4x the going rate (and as a day rate - none of this by the question/hour stuff)
– Peter M
12 hours ago
@PeterM - The reason I didn't do that initially was because OP asked how to get them to stop. Offering to consult leaves the door open a crack. I only included it because I thought the same as you and hey...who doesn't like money?
– Havegooda
12 hours ago
@PeterM - The reason I didn't do that initially was because OP asked how to get them to stop. Offering to consult leaves the door open a crack. I only included it because I thought the same as you and hey...who doesn't like money?
– Havegooda
12 hours ago
You can't make people do anything they don't want to do, but if the rate is high enough then they will decide for themselves not to continue with the calls. But yeah the risk is there that you will get the gig - and stupid money is great!
– Peter M
12 hours ago
You can't make people do anything they don't want to do, but if the rate is high enough then they will decide for themselves not to continue with the calls. But yeah the risk is there that you will get the gig - and stupid money is great!
– Peter M
12 hours ago
2
2
Depending where you are (or, more precisely, on your employment contract - but what is common in an employment contract varies by region and industry), consulting may not be legal.
– Martin Bonner
9 hours ago
Depending where you are (or, more precisely, on your employment contract - but what is common in an employment contract varies by region and industry), consulting may not be legal.
– Martin Bonner
9 hours ago
2
2
If you really don't want to be involved with them, be careful with the exorbitant rate option. Sometimes it's easy to think that the money would be worth it, then they accept your high rate and cause you stress and it's not worth it after all. Still, it's definitely an option worth considering in some cases.
– rooby
8 hours ago
If you really don't want to be involved with them, be careful with the exorbitant rate option. Sometimes it's easy to think that the money would be worth it, then they accept your high rate and cause you stress and it's not worth it after all. Still, it's definitely an option worth considering in some cases.
– rooby
8 hours ago
add a comment |
I've been on the other end of this, taking over for someone who left after building or implementing most of the systems I still use to this day.
For the first few weeks, I was emailing or messaging him constantly. HE did a good job of NOT getting back to me instantly. He was NOT on-call. It gave me time to flail and learn and try to become self-sufficient, and I did slowly wean myself from his support. He also used the exorbitant consultant rate for actual projects we threw his way, until I had enough experience and knowledge built up that we no longer needed him for even that much.
So, having been on the other side of the coin, I can say this: unless you left very clear instructions and processes and manuals, and basically made your leaving seamless, it's not necessarily fair to assume that they aren't genuinely struggling without you. Even so, that in no way leaves you in the position of needing to prioritize their requests, especially if they're not paying you to do so.
Obviously, situations vary, and your mileage may vary. If their requests are overly burdensome or aggressive, then just not answering (or maybe waiting a week/month and finally responding with "did you guys ever figure this out?" (but ONLY if you actually want to take it on, since they very likely did NOT figure this out! LOL!), just to keep the lines open just in case.)
New contributor
2
I think the key words there are "exorbitant consultant rate." Nobody should be getting free over-the-phone support once you've left.
– Matthew Barber
8 hours ago
"it's not necessarily fair to assume that they aren't genuinely struggling without you. Even so, that in no way leaves you in the position of needing to prioritize their requests, especially if they're not paying you to do so" - or even answer the requests. Them struggling does not equal OP does free work.
– Robert Grant
8 hours ago
1
I completely understand that it can be a struggle for those left behind. Fortunately you seem to have come to understand that this is not to be made, in any way, the problem of those who left you behind. This has nothing to do with whether the requests are burdensome or not. It's simply inappropriate. Nobody who is not paid by that company for work that benefits that company should ever be expected to contribute to that company on their own time. It's literally as simple as that.
– Lightness Races in Orbit
5 hours ago
add a comment |
I've been on the other end of this, taking over for someone who left after building or implementing most of the systems I still use to this day.
For the first few weeks, I was emailing or messaging him constantly. HE did a good job of NOT getting back to me instantly. He was NOT on-call. It gave me time to flail and learn and try to become self-sufficient, and I did slowly wean myself from his support. He also used the exorbitant consultant rate for actual projects we threw his way, until I had enough experience and knowledge built up that we no longer needed him for even that much.
So, having been on the other side of the coin, I can say this: unless you left very clear instructions and processes and manuals, and basically made your leaving seamless, it's not necessarily fair to assume that they aren't genuinely struggling without you. Even so, that in no way leaves you in the position of needing to prioritize their requests, especially if they're not paying you to do so.
Obviously, situations vary, and your mileage may vary. If their requests are overly burdensome or aggressive, then just not answering (or maybe waiting a week/month and finally responding with "did you guys ever figure this out?" (but ONLY if you actually want to take it on, since they very likely did NOT figure this out! LOL!), just to keep the lines open just in case.)
New contributor
2
I think the key words there are "exorbitant consultant rate." Nobody should be getting free over-the-phone support once you've left.
– Matthew Barber
8 hours ago
"it's not necessarily fair to assume that they aren't genuinely struggling without you. Even so, that in no way leaves you in the position of needing to prioritize their requests, especially if they're not paying you to do so" - or even answer the requests. Them struggling does not equal OP does free work.
– Robert Grant
8 hours ago
1
I completely understand that it can be a struggle for those left behind. Fortunately you seem to have come to understand that this is not to be made, in any way, the problem of those who left you behind. This has nothing to do with whether the requests are burdensome or not. It's simply inappropriate. Nobody who is not paid by that company for work that benefits that company should ever be expected to contribute to that company on their own time. It's literally as simple as that.
– Lightness Races in Orbit
5 hours ago
add a comment |
I've been on the other end of this, taking over for someone who left after building or implementing most of the systems I still use to this day.
For the first few weeks, I was emailing or messaging him constantly. HE did a good job of NOT getting back to me instantly. He was NOT on-call. It gave me time to flail and learn and try to become self-sufficient, and I did slowly wean myself from his support. He also used the exorbitant consultant rate for actual projects we threw his way, until I had enough experience and knowledge built up that we no longer needed him for even that much.
So, having been on the other side of the coin, I can say this: unless you left very clear instructions and processes and manuals, and basically made your leaving seamless, it's not necessarily fair to assume that they aren't genuinely struggling without you. Even so, that in no way leaves you in the position of needing to prioritize their requests, especially if they're not paying you to do so.
Obviously, situations vary, and your mileage may vary. If their requests are overly burdensome or aggressive, then just not answering (or maybe waiting a week/month and finally responding with "did you guys ever figure this out?" (but ONLY if you actually want to take it on, since they very likely did NOT figure this out! LOL!), just to keep the lines open just in case.)
New contributor
I've been on the other end of this, taking over for someone who left after building or implementing most of the systems I still use to this day.
For the first few weeks, I was emailing or messaging him constantly. HE did a good job of NOT getting back to me instantly. He was NOT on-call. It gave me time to flail and learn and try to become self-sufficient, and I did slowly wean myself from his support. He also used the exorbitant consultant rate for actual projects we threw his way, until I had enough experience and knowledge built up that we no longer needed him for even that much.
So, having been on the other side of the coin, I can say this: unless you left very clear instructions and processes and manuals, and basically made your leaving seamless, it's not necessarily fair to assume that they aren't genuinely struggling without you. Even so, that in no way leaves you in the position of needing to prioritize their requests, especially if they're not paying you to do so.
Obviously, situations vary, and your mileage may vary. If their requests are overly burdensome or aggressive, then just not answering (or maybe waiting a week/month and finally responding with "did you guys ever figure this out?" (but ONLY if you actually want to take it on, since they very likely did NOT figure this out! LOL!), just to keep the lines open just in case.)
New contributor
New contributor
answered 9 hours ago
Dustin KreidlerDustin Kreidler
1614
1614
New contributor
New contributor
2
I think the key words there are "exorbitant consultant rate." Nobody should be getting free over-the-phone support once you've left.
– Matthew Barber
8 hours ago
"it's not necessarily fair to assume that they aren't genuinely struggling without you. Even so, that in no way leaves you in the position of needing to prioritize their requests, especially if they're not paying you to do so" - or even answer the requests. Them struggling does not equal OP does free work.
– Robert Grant
8 hours ago
1
I completely understand that it can be a struggle for those left behind. Fortunately you seem to have come to understand that this is not to be made, in any way, the problem of those who left you behind. This has nothing to do with whether the requests are burdensome or not. It's simply inappropriate. Nobody who is not paid by that company for work that benefits that company should ever be expected to contribute to that company on their own time. It's literally as simple as that.
– Lightness Races in Orbit
5 hours ago
add a comment |
2
I think the key words there are "exorbitant consultant rate." Nobody should be getting free over-the-phone support once you've left.
– Matthew Barber
8 hours ago
"it's not necessarily fair to assume that they aren't genuinely struggling without you. Even so, that in no way leaves you in the position of needing to prioritize their requests, especially if they're not paying you to do so" - or even answer the requests. Them struggling does not equal OP does free work.
– Robert Grant
8 hours ago
1
I completely understand that it can be a struggle for those left behind. Fortunately you seem to have come to understand that this is not to be made, in any way, the problem of those who left you behind. This has nothing to do with whether the requests are burdensome or not. It's simply inappropriate. Nobody who is not paid by that company for work that benefits that company should ever be expected to contribute to that company on their own time. It's literally as simple as that.
– Lightness Races in Orbit
5 hours ago
2
2
I think the key words there are "exorbitant consultant rate." Nobody should be getting free over-the-phone support once you've left.
– Matthew Barber
8 hours ago
I think the key words there are "exorbitant consultant rate." Nobody should be getting free over-the-phone support once you've left.
– Matthew Barber
8 hours ago
"it's not necessarily fair to assume that they aren't genuinely struggling without you. Even so, that in no way leaves you in the position of needing to prioritize their requests, especially if they're not paying you to do so" - or even answer the requests. Them struggling does not equal OP does free work.
– Robert Grant
8 hours ago
"it's not necessarily fair to assume that they aren't genuinely struggling without you. Even so, that in no way leaves you in the position of needing to prioritize their requests, especially if they're not paying you to do so" - or even answer the requests. Them struggling does not equal OP does free work.
– Robert Grant
8 hours ago
1
1
I completely understand that it can be a struggle for those left behind. Fortunately you seem to have come to understand that this is not to be made, in any way, the problem of those who left you behind. This has nothing to do with whether the requests are burdensome or not. It's simply inappropriate. Nobody who is not paid by that company for work that benefits that company should ever be expected to contribute to that company on their own time. It's literally as simple as that.
– Lightness Races in Orbit
5 hours ago
I completely understand that it can be a struggle for those left behind. Fortunately you seem to have come to understand that this is not to be made, in any way, the problem of those who left you behind. This has nothing to do with whether the requests are burdensome or not. It's simply inappropriate. Nobody who is not paid by that company for work that benefits that company should ever be expected to contribute to that company on their own time. It's literally as simple as that.
– Lightness Races in Orbit
5 hours ago
add a comment |
What I haven't seen anyone address is that you say while YOU have stopped taking the calls they're contacting your subordinate. He needs to show tough love with them and tell them to stop calling. You need to make it clear to him that your expectation is that he not work for other companies while on the clock with you -- strongly encourage him to get tough.
add a comment |
What I haven't seen anyone address is that you say while YOU have stopped taking the calls they're contacting your subordinate. He needs to show tough love with them and tell them to stop calling. You need to make it clear to him that your expectation is that he not work for other companies while on the clock with you -- strongly encourage him to get tough.
add a comment |
What I haven't seen anyone address is that you say while YOU have stopped taking the calls they're contacting your subordinate. He needs to show tough love with them and tell them to stop calling. You need to make it clear to him that your expectation is that he not work for other companies while on the clock with you -- strongly encourage him to get tough.
What I haven't seen anyone address is that you say while YOU have stopped taking the calls they're contacting your subordinate. He needs to show tough love with them and tell them to stop calling. You need to make it clear to him that your expectation is that he not work for other companies while on the clock with you -- strongly encourage him to get tough.
answered 12 hours ago
KeithKeith
2,2032415
2,2032415
add a comment |
add a comment |
Most of the times, nothing beats the simplicity.
Refuse to help, just tell them you're busy. Say,
I'd like you to help, but I got work to do. (Yes, your work, which gets you paid).
If this calls keep coming, stop taking calls.
At some point of time, you have to learn to say "no". The sooner, the better.
3
It would be more effective to say outright "No, I can't help". Firstly, it's actually saying the word "no", which (as you say) is needed. Secondly, giving reasons why the OP can't help encourages his former employer to try and find solutions to those reasons, e.g. offering to pay, which is not the desired outcome. Just say "no", nothing more.
– BittermanAndy
12 hours ago
add a comment |
Most of the times, nothing beats the simplicity.
Refuse to help, just tell them you're busy. Say,
I'd like you to help, but I got work to do. (Yes, your work, which gets you paid).
If this calls keep coming, stop taking calls.
At some point of time, you have to learn to say "no". The sooner, the better.
3
It would be more effective to say outright "No, I can't help". Firstly, it's actually saying the word "no", which (as you say) is needed. Secondly, giving reasons why the OP can't help encourages his former employer to try and find solutions to those reasons, e.g. offering to pay, which is not the desired outcome. Just say "no", nothing more.
– BittermanAndy
12 hours ago
add a comment |
Most of the times, nothing beats the simplicity.
Refuse to help, just tell them you're busy. Say,
I'd like you to help, but I got work to do. (Yes, your work, which gets you paid).
If this calls keep coming, stop taking calls.
At some point of time, you have to learn to say "no". The sooner, the better.
Most of the times, nothing beats the simplicity.
Refuse to help, just tell them you're busy. Say,
I'd like you to help, but I got work to do. (Yes, your work, which gets you paid).
If this calls keep coming, stop taking calls.
At some point of time, you have to learn to say "no". The sooner, the better.
edited 12 hours ago
answered 12 hours ago
Sourav GhoshSourav Ghosh
7,85843656
7,85843656
3
It would be more effective to say outright "No, I can't help". Firstly, it's actually saying the word "no", which (as you say) is needed. Secondly, giving reasons why the OP can't help encourages his former employer to try and find solutions to those reasons, e.g. offering to pay, which is not the desired outcome. Just say "no", nothing more.
– BittermanAndy
12 hours ago
add a comment |
3
It would be more effective to say outright "No, I can't help". Firstly, it's actually saying the word "no", which (as you say) is needed. Secondly, giving reasons why the OP can't help encourages his former employer to try and find solutions to those reasons, e.g. offering to pay, which is not the desired outcome. Just say "no", nothing more.
– BittermanAndy
12 hours ago
3
3
It would be more effective to say outright "No, I can't help". Firstly, it's actually saying the word "no", which (as you say) is needed. Secondly, giving reasons why the OP can't help encourages his former employer to try and find solutions to those reasons, e.g. offering to pay, which is not the desired outcome. Just say "no", nothing more.
– BittermanAndy
12 hours ago
It would be more effective to say outright "No, I can't help". Firstly, it's actually saying the word "no", which (as you say) is needed. Secondly, giving reasons why the OP can't help encourages his former employer to try and find solutions to those reasons, e.g. offering to pay, which is not the desired outcome. Just say "no", nothing more.
– BittermanAndy
12 hours ago
add a comment |
Consider what your time is worth to you if you would work as a consultant for them.
For most people, it's a matter of price - if the pay you for example 3000 $ a day for answering questions, you probably wouldn't mind too much (and that's not ludicrous- we pay that for some consultants). Find your sweet spot, add a bit, and seriously offer them to get in a contractual relationship as 'consultant'.
This could end with you having a well paying job, or with them stopping to bother you - both should be solutions you'd be happy with.
add a comment |
Consider what your time is worth to you if you would work as a consultant for them.
For most people, it's a matter of price - if the pay you for example 3000 $ a day for answering questions, you probably wouldn't mind too much (and that's not ludicrous- we pay that for some consultants). Find your sweet spot, add a bit, and seriously offer them to get in a contractual relationship as 'consultant'.
This could end with you having a well paying job, or with them stopping to bother you - both should be solutions you'd be happy with.
add a comment |
Consider what your time is worth to you if you would work as a consultant for them.
For most people, it's a matter of price - if the pay you for example 3000 $ a day for answering questions, you probably wouldn't mind too much (and that's not ludicrous- we pay that for some consultants). Find your sweet spot, add a bit, and seriously offer them to get in a contractual relationship as 'consultant'.
This could end with you having a well paying job, or with them stopping to bother you - both should be solutions you'd be happy with.
Consider what your time is worth to you if you would work as a consultant for them.
For most people, it's a matter of price - if the pay you for example 3000 $ a day for answering questions, you probably wouldn't mind too much (and that's not ludicrous- we pay that for some consultants). Find your sweet spot, add a bit, and seriously offer them to get in a contractual relationship as 'consultant'.
This could end with you having a well paying job, or with them stopping to bother you - both should be solutions you'd be happy with.
answered 8 hours ago
AganjuAganju
1,660411
1,660411
add a comment |
add a comment |
Your coworker needs to bill the company for his continued assistance.
He needs to select a consultancy rate which is not inappropriate for the skills and marketplace, e.g. $200/hr.
When he gets a call he needs to document who he's talking to, what the problem is, collect the question(s) from the person if brief, otherwise ask them to send an email elucidating all their questions. Don't answer anything and be quick, especially if it's on your company's time.
After he has gone home from the office and is on his own time, he should take on the questions seriously. Perhaps follow up with the person. Then he should "formally write-up" the answer in a sensible, presentable format, and email it to the person.
Then, he looks at the total time spent on it, round up to the nearest increment of time that is not unreasonable, and send a bill to the company for consulting services net 10.*
It is important this not consist of any "new work" but be confined to wrap-up and exit documentation, akin to an exit interview. He cannot be working for two companies in the same field at once. In fact if this goes very far at all, he needs to have a conversation with your current company's HR to resolve any conflict of interest, which there shouldn't be because it should be confined to discussion of work he already did.
If it just gets him paid, awesome.
It may also cause a little excitement, in which case, the next time they call, he says
"Well, I'd love to help you, but the company seems reluctant to pay. Could you provide a PO number ** for this consultation?"
Once he's past the 10 days (or whatever) of the first bill, when they call he immediately steers the conversation to the fact that their payment is late, and he needs to absolutely refuse to give any further help until it's paid. With luck, they'll be so in need of his assistance that they'll expedite payment, in which case, he has a nice little side business.
* "Net 10 days" is a billing term, it means the bill should be paid pretty much as fast as checks can fly in the mail. It is customary in business. Don't use a longer billing term, or they could troll you for that long and collect free support in the meantime, just by being ambiguous about paying you. Other terms are "net 30" or "cash", the latter means you do not trust them to pay, and need to hear some credit card numbers right now.
** "PO number" expands to "Purchase Order number" which means you are asking them to create a Purchase Order for the goods or services. If he gives you a PO #, that's a verbal commitment that the company desires to buy this and will pay. Presumably he will be unable to do this.
add a comment |
Your coworker needs to bill the company for his continued assistance.
He needs to select a consultancy rate which is not inappropriate for the skills and marketplace, e.g. $200/hr.
When he gets a call he needs to document who he's talking to, what the problem is, collect the question(s) from the person if brief, otherwise ask them to send an email elucidating all their questions. Don't answer anything and be quick, especially if it's on your company's time.
After he has gone home from the office and is on his own time, he should take on the questions seriously. Perhaps follow up with the person. Then he should "formally write-up" the answer in a sensible, presentable format, and email it to the person.
Then, he looks at the total time spent on it, round up to the nearest increment of time that is not unreasonable, and send a bill to the company for consulting services net 10.*
It is important this not consist of any "new work" but be confined to wrap-up and exit documentation, akin to an exit interview. He cannot be working for two companies in the same field at once. In fact if this goes very far at all, he needs to have a conversation with your current company's HR to resolve any conflict of interest, which there shouldn't be because it should be confined to discussion of work he already did.
If it just gets him paid, awesome.
It may also cause a little excitement, in which case, the next time they call, he says
"Well, I'd love to help you, but the company seems reluctant to pay. Could you provide a PO number ** for this consultation?"
Once he's past the 10 days (or whatever) of the first bill, when they call he immediately steers the conversation to the fact that their payment is late, and he needs to absolutely refuse to give any further help until it's paid. With luck, they'll be so in need of his assistance that they'll expedite payment, in which case, he has a nice little side business.
* "Net 10 days" is a billing term, it means the bill should be paid pretty much as fast as checks can fly in the mail. It is customary in business. Don't use a longer billing term, or they could troll you for that long and collect free support in the meantime, just by being ambiguous about paying you. Other terms are "net 30" or "cash", the latter means you do not trust them to pay, and need to hear some credit card numbers right now.
** "PO number" expands to "Purchase Order number" which means you are asking them to create a Purchase Order for the goods or services. If he gives you a PO #, that's a verbal commitment that the company desires to buy this and will pay. Presumably he will be unable to do this.
add a comment |
Your coworker needs to bill the company for his continued assistance.
He needs to select a consultancy rate which is not inappropriate for the skills and marketplace, e.g. $200/hr.
When he gets a call he needs to document who he's talking to, what the problem is, collect the question(s) from the person if brief, otherwise ask them to send an email elucidating all their questions. Don't answer anything and be quick, especially if it's on your company's time.
After he has gone home from the office and is on his own time, he should take on the questions seriously. Perhaps follow up with the person. Then he should "formally write-up" the answer in a sensible, presentable format, and email it to the person.
Then, he looks at the total time spent on it, round up to the nearest increment of time that is not unreasonable, and send a bill to the company for consulting services net 10.*
It is important this not consist of any "new work" but be confined to wrap-up and exit documentation, akin to an exit interview. He cannot be working for two companies in the same field at once. In fact if this goes very far at all, he needs to have a conversation with your current company's HR to resolve any conflict of interest, which there shouldn't be because it should be confined to discussion of work he already did.
If it just gets him paid, awesome.
It may also cause a little excitement, in which case, the next time they call, he says
"Well, I'd love to help you, but the company seems reluctant to pay. Could you provide a PO number ** for this consultation?"
Once he's past the 10 days (or whatever) of the first bill, when they call he immediately steers the conversation to the fact that their payment is late, and he needs to absolutely refuse to give any further help until it's paid. With luck, they'll be so in need of his assistance that they'll expedite payment, in which case, he has a nice little side business.
* "Net 10 days" is a billing term, it means the bill should be paid pretty much as fast as checks can fly in the mail. It is customary in business. Don't use a longer billing term, or they could troll you for that long and collect free support in the meantime, just by being ambiguous about paying you. Other terms are "net 30" or "cash", the latter means you do not trust them to pay, and need to hear some credit card numbers right now.
** "PO number" expands to "Purchase Order number" which means you are asking them to create a Purchase Order for the goods or services. If he gives you a PO #, that's a verbal commitment that the company desires to buy this and will pay. Presumably he will be unable to do this.
Your coworker needs to bill the company for his continued assistance.
He needs to select a consultancy rate which is not inappropriate for the skills and marketplace, e.g. $200/hr.
When he gets a call he needs to document who he's talking to, what the problem is, collect the question(s) from the person if brief, otherwise ask them to send an email elucidating all their questions. Don't answer anything and be quick, especially if it's on your company's time.
After he has gone home from the office and is on his own time, he should take on the questions seriously. Perhaps follow up with the person. Then he should "formally write-up" the answer in a sensible, presentable format, and email it to the person.
Then, he looks at the total time spent on it, round up to the nearest increment of time that is not unreasonable, and send a bill to the company for consulting services net 10.*
It is important this not consist of any "new work" but be confined to wrap-up and exit documentation, akin to an exit interview. He cannot be working for two companies in the same field at once. In fact if this goes very far at all, he needs to have a conversation with your current company's HR to resolve any conflict of interest, which there shouldn't be because it should be confined to discussion of work he already did.
If it just gets him paid, awesome.
It may also cause a little excitement, in which case, the next time they call, he says
"Well, I'd love to help you, but the company seems reluctant to pay. Could you provide a PO number ** for this consultation?"
Once he's past the 10 days (or whatever) of the first bill, when they call he immediately steers the conversation to the fact that their payment is late, and he needs to absolutely refuse to give any further help until it's paid. With luck, they'll be so in need of his assistance that they'll expedite payment, in which case, he has a nice little side business.
* "Net 10 days" is a billing term, it means the bill should be paid pretty much as fast as checks can fly in the mail. It is customary in business. Don't use a longer billing term, or they could troll you for that long and collect free support in the meantime, just by being ambiguous about paying you. Other terms are "net 30" or "cash", the latter means you do not trust them to pay, and need to hear some credit card numbers right now.
** "PO number" expands to "Purchase Order number" which means you are asking them to create a Purchase Order for the goods or services. If he gives you a PO #, that's a verbal commitment that the company desires to buy this and will pay. Presumably he will be unable to do this.
answered 5 hours ago
HarperHarper
5,19211024
5,19211024
add a comment |
add a comment |
The other answers talk about different ways to essentially either tell them "no" or to threaten them directly either with billing or no-contact orders.
I think the simplest way is to just stop answering their questions. By answering their questions in the past you've essentially implied to them that its okay to bug you with questions because you've been helping them out for all this time.
Stop responding to their calls/texts/messages/whatever. If you ignore them and the volume of contact increases or does not go away- then it turns into harassment and you will have to consider either blocking them or taking further actions to prevent them from bothering you during work.
add a comment |
The other answers talk about different ways to essentially either tell them "no" or to threaten them directly either with billing or no-contact orders.
I think the simplest way is to just stop answering their questions. By answering their questions in the past you've essentially implied to them that its okay to bug you with questions because you've been helping them out for all this time.
Stop responding to their calls/texts/messages/whatever. If you ignore them and the volume of contact increases or does not go away- then it turns into harassment and you will have to consider either blocking them or taking further actions to prevent them from bothering you during work.
add a comment |
The other answers talk about different ways to essentially either tell them "no" or to threaten them directly either with billing or no-contact orders.
I think the simplest way is to just stop answering their questions. By answering their questions in the past you've essentially implied to them that its okay to bug you with questions because you've been helping them out for all this time.
Stop responding to their calls/texts/messages/whatever. If you ignore them and the volume of contact increases or does not go away- then it turns into harassment and you will have to consider either blocking them or taking further actions to prevent them from bothering you during work.
The other answers talk about different ways to essentially either tell them "no" or to threaten them directly either with billing or no-contact orders.
I think the simplest way is to just stop answering their questions. By answering their questions in the past you've essentially implied to them that its okay to bug you with questions because you've been helping them out for all this time.
Stop responding to their calls/texts/messages/whatever. If you ignore them and the volume of contact increases or does not go away- then it turns into harassment and you will have to consider either blocking them or taking further actions to prevent them from bothering you during work.
answered 12 hours ago
chevybowchevybow
1513
1513
add a comment |
add a comment |
Literally stop answering the phone to them.
That's it.
We're looking for long answers that provide some explanation and context. Don't just give a one-line answer; explain why your answer is right, ideally with citations. Answers that don't include explanations may be removed.
2
This is a valid approach, although it is already suggested in other answers... mind enhancing yours?
– DarkCygnus
5 hours ago
add a comment |
Literally stop answering the phone to them.
That's it.
We're looking for long answers that provide some explanation and context. Don't just give a one-line answer; explain why your answer is right, ideally with citations. Answers that don't include explanations may be removed.
2
This is a valid approach, although it is already suggested in other answers... mind enhancing yours?
– DarkCygnus
5 hours ago
add a comment |
Literally stop answering the phone to them.
That's it.
Literally stop answering the phone to them.
That's it.
answered 5 hours ago
Lightness Races in OrbitLightness Races in Orbit
9,75341938
9,75341938
We're looking for long answers that provide some explanation and context. Don't just give a one-line answer; explain why your answer is right, ideally with citations. Answers that don't include explanations may be removed.
We're looking for long answers that provide some explanation and context. Don't just give a one-line answer; explain why your answer is right, ideally with citations. Answers that don't include explanations may be removed.
2
This is a valid approach, although it is already suggested in other answers... mind enhancing yours?
– DarkCygnus
5 hours ago
add a comment |
2
This is a valid approach, although it is already suggested in other answers... mind enhancing yours?
– DarkCygnus
5 hours ago
2
2
This is a valid approach, although it is already suggested in other answers... mind enhancing yours?
– DarkCygnus
5 hours ago
This is a valid approach, although it is already suggested in other answers... mind enhancing yours?
– DarkCygnus
5 hours ago
add a comment |
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52
Easy: stop answering their calls. If you inadvertently answer the phone and realized it's them, hang up. You've trained them to keep calling you by answering their questions for three months!
– dwizum
12 hours ago
2
Change your phone number. Get a new phone. Stop taking their calls. Tell them to stop calling you. All of these would be effective.
– joeqwerty
11 hours ago
3
You answered you own question. It is their problem now not yours. So you just ignore them—it's not your problem, like you said.
– only_pro
9 hours ago
11
Offer to consult for them, at an hourly rate that you can't say no to.
– zundi
7 hours ago
2
Do they call from the same phone number (like a business number) or are the individual engineers calling? Modern mobiles allow you to block numbers, and is far easier than changing your own number.
– Tas
7 hours ago