Windows 10 - Randomly drops display












1















I'm using Windows 10 on an HP EliteBook and when I am at work I have it hooked up to 2 additional displays. Specs attached at the bottom of the post.



If I put the machine to sleep/lock the screen, often when I return, the machine awakens/unlocks without issue, but the native laptop display is now no longer recognized. It's not until I go into system settings, and "Detect" that it is reconsidered as a connected display.



In addition, randomly throughout the day, the entire set of screens will go blank for two-three seconds, and it appears to be a display connection reset of some sort. (On further reflection, I'm wondering if this is related to an issue with the magnifier application; it only happens when that is activated. The first, and major issue is persistent regardless of magnifier.)



My questions are: Is this a known issue, or am I abusing my video card? If it is an issue, is there a workaround? Or should I be exercising my warranty?



Edit: I looked up the max resolution for the Intel HD Graphics 520 video card and my monitors take up only about 84% of it. Similarly, it advertises that it can support 3 displays. So it should be built to handle this use case.



laptop specs attached heredisplay specs attached here










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    1















    I'm using Windows 10 on an HP EliteBook and when I am at work I have it hooked up to 2 additional displays. Specs attached at the bottom of the post.



    If I put the machine to sleep/lock the screen, often when I return, the machine awakens/unlocks without issue, but the native laptop display is now no longer recognized. It's not until I go into system settings, and "Detect" that it is reconsidered as a connected display.



    In addition, randomly throughout the day, the entire set of screens will go blank for two-three seconds, and it appears to be a display connection reset of some sort. (On further reflection, I'm wondering if this is related to an issue with the magnifier application; it only happens when that is activated. The first, and major issue is persistent regardless of magnifier.)



    My questions are: Is this a known issue, or am I abusing my video card? If it is an issue, is there a workaround? Or should I be exercising my warranty?



    Edit: I looked up the max resolution for the Intel HD Graphics 520 video card and my monitors take up only about 84% of it. Similarly, it advertises that it can support 3 displays. So it should be built to handle this use case.



    laptop specs attached heredisplay specs attached here










    share|improve this question









    New contributor




    jameselmore is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
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      1












      1








      1








      I'm using Windows 10 on an HP EliteBook and when I am at work I have it hooked up to 2 additional displays. Specs attached at the bottom of the post.



      If I put the machine to sleep/lock the screen, often when I return, the machine awakens/unlocks without issue, but the native laptop display is now no longer recognized. It's not until I go into system settings, and "Detect" that it is reconsidered as a connected display.



      In addition, randomly throughout the day, the entire set of screens will go blank for two-three seconds, and it appears to be a display connection reset of some sort. (On further reflection, I'm wondering if this is related to an issue with the magnifier application; it only happens when that is activated. The first, and major issue is persistent regardless of magnifier.)



      My questions are: Is this a known issue, or am I abusing my video card? If it is an issue, is there a workaround? Or should I be exercising my warranty?



      Edit: I looked up the max resolution for the Intel HD Graphics 520 video card and my monitors take up only about 84% of it. Similarly, it advertises that it can support 3 displays. So it should be built to handle this use case.



      laptop specs attached heredisplay specs attached here










      share|improve this question









      New contributor




      jameselmore is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
      Check out our Code of Conduct.












      I'm using Windows 10 on an HP EliteBook and when I am at work I have it hooked up to 2 additional displays. Specs attached at the bottom of the post.



      If I put the machine to sleep/lock the screen, often when I return, the machine awakens/unlocks without issue, but the native laptop display is now no longer recognized. It's not until I go into system settings, and "Detect" that it is reconsidered as a connected display.



      In addition, randomly throughout the day, the entire set of screens will go blank for two-three seconds, and it appears to be a display connection reset of some sort. (On further reflection, I'm wondering if this is related to an issue with the magnifier application; it only happens when that is activated. The first, and major issue is persistent regardless of magnifier.)



      My questions are: Is this a known issue, or am I abusing my video card? If it is an issue, is there a workaround? Or should I be exercising my warranty?



      Edit: I looked up the max resolution for the Intel HD Graphics 520 video card and my monitors take up only about 84% of it. Similarly, it advertises that it can support 3 displays. So it should be built to handle this use case.



      laptop specs attached heredisplay specs attached here







      windows-10 multiple-monitors hp-pavilion






      share|improve this question









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      jameselmore is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
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      edited Jan 7 at 20:54







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      asked Jan 7 at 19:00









      jameselmorejameselmore

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